Enterprise Rent-A-Car

The employees are great! The cars may be hit or miss. Whomever cleans the windows after each rental could do a better job. I rented a Mazda CX50 and didnt like it. Seats were uncomfortable, and the "avoidance" electronics failed in very light fog. But Enterprise is my "go to" for rentals so I will be back.

If I could, I would give a negative 5. I had a rental set up for the Lavonia Georgia Location on January 5th, 2pm I chose this location because I was dropping my car off at Ed Murdoch, which is right next door. The manager called me at 10am on the day of and told me they did not have a vehicle for me , and that she would call me back when she had one. She never returned my call. I called customer service at 3pm. They told me it was unacceptable. And that Fleet manager will call text or email me. No one ever contacted me. I called again on Tuesday .Still no reply. Thursday, I called and made a new reservation. I explained what had happened. I told him I would need a vehicle that would allow for a toddler seat and nothing low to the ground.The gentleman assured me he would make sure that I h

Fast and decent service. However I paid 150$ for a one way trip from Athens to Atlanta Airport and they gave me a Mitsubishi Mirage which was clean but the cheapest car ever (very bare bones). I was expecting a little nicer of a car. Other than that setvice etc., was good.

Will not use this location again! I just finished fighting enterprise claims department for weeks due to this location documenting damage incorrectly on my rental. The damage was existing upon rental and they marked it on the incorrect side of the car when doing their pre check and paperwork. Supposedly once a claim is placed by a different location they can do nothing about it. Due to their mistake I spent hours and days of my time fixing their mistake with no compensation or formal apology! It truly blew my mind. I told manager I get we are human and people make mistakes I get that, but the fact that I was having to fix the issue or pay $1500 was insane!

The previous time I had to do a insurance rental pickup things went smooth and I was able to get a Wagoneer. Second time was absolutely terrible. I called 3 days ahead and was assured I would get a Wagoneer or Expedition and a courtesy pickup at Noon from the provided address. I also called the morning of pickup and verified the pickup address and vehicle type. The driver was 45 minutes late as he went to the wrong address and called the wrong number. Once I finally got to the office I was told they only had a crossover available. I will not be doing business at this location again as customer service was subpar at best and incompetent at worst.