Enterprise Rent-A-Car

A True Example of Excellence in Leadership and Service! I want to recognize Erin Smith, Branch Manager at Enterprise Store 510E in Bossier City, LA, for delivering absolute excellence in customer service. Erin exemplifies what true leadership looks like. She was professional, attentive, and genuinely committed to ensuring a smooth and positive experience from start to finish. Her ability to lead by example is clearly reflected in the way her team operates—efficient, courteous, and customer-focused. She is a true asset to the Enterprise Holdings organization, and her dedication to both customers and her team does not go unnoticed. Experiences like this are exactly why Enterprise continues to stand out. Highly recommend this location, and especially Erin Smith, for outstanding service an

I’ve been a customer at this location for weeks without any issues, that is, until I had to deal with Erin. She was completely inflexible and rude. When a scheduling conflict came up due to my work at a funeral home—where my schedule isn’t always up to me—I hoped for some compassion and understanding. Instead, she escalated the situation unnecessarily and showed zero willingness to work with me. Even my insurance adjuster was shocked by how poorly this was handled. This wasn’t about policy. This was about a manager who chose to be petty instead of professional. There was zero customer service, zero flexibility, and zero compassion. If you’re renting here, I sincerely hope you don’t have to deal with Erin.

Booked ahead of time, Ubered here just to be told they don’t have any cars, never using this location again and I would recommend you don’t either. ALWAYS an issue when booking here, I meant to book Benton Roads location and when I seen it was East Texas St. I just knew there would be an issue when I arrived. Asked worker to cancel my reservation and he said he would, never did and had to cancel on my own after purchasing another Uber home. DO NOT USE THIS LOCATION, THEY ARE UNRELIABLE AND THERE IS SOME SORT OF ISSUE EVERY TIME. They also only ever seem to have one employee whos running around doing everything serving 4-5 customers at once, either extend your hours or hire another damn employee.

I had a good experience with these car renters while my car was in the shop. They DO NOT accept Cash App cards, I ended up having to switch the funds onto my other card to pay the security deposit. I did get a decent car out of it, all in all. I've loved my new Nissan Sentra so far, I might actually look to lease one eventually. The person at the front desk the day I got my rental was very friendly and patient with me.

Not telling a customer a car is not available the day of, after being booked for days, is insane. Not to mention I walk in and the man at the desk didn’t greet anybody. I believe he was scrolling on his phone but I could be wrong. They claimed they tried to call me, I’m assuming this is the go-to response now after reviewing multiple other reviews encountering this same issue, they indeed did not call me. I have screenshots of the booking done in advance and my call log. No response/apology is needed from this poor leadership as it will not resolve today’s error from your team.