Enterprise Rent-A-Car

Enterprise literally saved the day when another rental company completely dropped the ball. We were able to walk in on 12/23 with no reservation and left with a great car within 30 minutes. Enterprise is the only place I trust to rent a car through in Boston. Amazing staff and service.

We rented about 2 weeks ago and that experience was fine. We realized we left some items in the car (one was a hydroflask that had some sentimental stickers I collected over the years). The policy we heard from the number attached was 90 days to recover lost items. My girlfriend did the rental so I dropped her off to pick up the items from this location. The lady at the front desk was so rude and condescending that my girlfriend came out crying without our stuff. What miserable people you have working here with terrible customer service. We will both never be using enterprise again.

As a very active business traveler who rarely does reviews, the team at this Enterprise location really impressed me with their fast, professional and efficient check in and car assignments. Best rental car experience I’ve had since I can remember, despite a long line and freezing temperatures.

We needed a car asap for our move to Canada. We had some payment issues and had to do our rental in two parts. Our local Boston agents were understanding, flexible, and got us what we needed right away. When we needed to call back the next day to extend the rental, they were cooperative and pleasant. Thank you, Enterprise. For making this part of a complicated journey so much easier. We highly recommend Enterprise for the quality of their cars but more importantly, for the quality of their team.

I had a terrible experience at the Enterprise Car Rental at Boston Harbor Garage. I’ve rented close to a hundred cars from Enterprise over the years, many of them with a debit card, and I have never had an issue, until this location. When I arrived, I was told I couldn’t rent because I had an out-of-state license and was planning to use my debit card, even though I live in Rhode Island (a reciprocity state) and work in Boston. Meanwhile, right before me, a white man was allowed to rent a car even though he openly admitted he would be driving without his actual license on him, he only had a picture of it and his Passport. Don’t believe me, check the tapes. He was still given the grace to complete his rental, while I was denied. The double standard could not have been more obvious. The bald