Enterprise Rent-A-Car

Very poor experience at the Brooklyn Park Enterprise. Easily the worst rental experience I have had, and I rent cars often. First, the customer area was extremely dirty. The carpet in the waiting area was visibly filthy and gave the immediate impression that cleanliness and professionalism are not priorities here. Second, the culture inside this location is awful. While waiting, I could clearly hear managers in nearby offices pressuring associates about numbers and performance. That high-pressure, sales-driven atmosphere spilled directly into the customer space. It was aggressive, distracting, and completely customer-unfocused. I do not need to overhear internal management lectures when I am trying to rent a car. Third, the sales pressure was excessive and disrespectful. I clearly decli

I used Enterprise, Brooklyn Park location, for a rental car need while my car was getting fixed by a body shop. I hadn't rented a car before and everyone I worked with was very helpful and professional. Even when I wanted to change part of the contract; (pre-payment of gas) they were able to do it with no problem. I would definitely use them again.

Reservations via phone are quick and easy. We got there about a half hour late due to a winter storm the evening/night before and had no problems. Checked in immediately and they brought our rental within 5 minutes. Nicest staff, very helpful and very knowledgeable about the vehicles and their jobs. Highly recommend.

I had a fantastic experience at the Brooklyn Park location. My truck was being serviced and the dealership had no loaners available. Enterprise was super accommodating and when I shared that I was looking to rent a truck, they said they would do their best. A couple hours later I was being picked up in the truck they found for me! I had no idea my truck would be in the shop so long (44 days!), but Enterprise was great at extending the rental and being very flexible in dealing with the constraints of the reimbursement allowance of my truck warranty. Every member of the staff I interacted with were top notch! Overall a great experience!

With the reputation car rental places have, Enterprise (this location specifically) is doing the leg work to change it for the better. I was picked up at the body shop my car was being worked on within minutes of calling them and was given a variety of cars to pick from. The car I chose was clean and had no issues. Drop off went smooth and they gave me a ride back to the body shop quickly. Everyone I interacted with was sincere and helpful. My only (minor) complaint is that I did not get a text back to the message I received saying to text them with any questions or issues during the rental. However, they answered the phone quickly when I called instead.