Enterprise Rent-A-Car

Definitely top tier service. Much better service and professionalism than Avis for sure. Bryan and his team were outstanding, knowledgeable and attentive to my concerns and needs. The AVIS team here on Bogan Rd in Buford is the best. It’s my pleasure to leave this review. I always recognize quality of service. Thanks guys. ⭐️⭐️⭐️⭐️⭐️

The rental process was seamless since it was a loaner car arranged the dealership. But the counter person was super kind and took a lot of time to inspect the car with me and make sure I had everything I needed. The office reached out during the rental to make sure everything was going well and reached out afterwards to make sure I had had a good rental experience. The service at every step was excellent.

The car I received had not been properly cleaned. There was dust everywhere inside, on console, center console, steering wheel and seats. The car smelled of smoke even though there were no smoking stickers posted throughout. The outside was also dirty, though it had rained on the pickup day. Also, there were a number of fees and taxes not communicated in advance, which added considerably to the rental cost, even though the website on booking presented me with "total cost of rental". The car also needed an oil change and warned me of these every time I got in it. I would likely look at other rental options in the future.

We usually avoid the S.Bogan location and choose Sugar Hill, because we have had less then pleasing customer service in the past. But this time the entire staff was pleasant, courteous, and accommodating. I even got ill on our way home so we had to drop the vehicle off a bit later and they were more than understanding. We will definitely rent from Enterprise and this location again. Thank you Natalie, Derrick and Lashuwn (middle name)!

If I could give this particular location ZERO stars I most definitely would. I reserved a minivan for 12/26/25, called on 12/24/25 to CONFIRM that my rental would be available (as sometimes in the past you get there and they'd have no rental available) So I madr to call.and confirm to avoid this issue. So I get there 12/26, give my name and he the "manager" said we tried to reach you and we dont have a minivan available. 👀👀 UH?? What do you mean you dont have one available? I called to confirm you would. He rudely replies "well it's nothing I can do. The people who have it called and said they'd be extending their contract!" My heart just fell into my chest because this is a trip to Disney I've planned for months and he couldn't have cared less. This is thee worst Enterprise ever. If the m