Enterprise Rent-A-Car

My own vehicle was absolutely out of commission, so I truly had a need for the rental. My insurance was paying for it, so I didn't mind that there was not a huge selection the day I went in to pick up a car. I was given an upgrade from sedan to a small Hyundai SUV. It was an alright vehicle, but i live in the sticks and the roads aren't always great in the start of February. After driving it for a few fays, I inquired about trading it in for something with AWD capabilities. My agent was fully understanding and genuinely concerned with my being 100% satisfied. We set up a time when there would likely be more options returning to the store's location. Upon my arrival, I was awarded yet another upgrade to a full sized SUV, which happened to be a 2026 Chevy Traverse with low miles. Ther

Everyone was always so nice and helpful. Answered all my questions with ease. I got a beautiful Toyota Corolla that was very clean inside and out. It was such a smooth ride. I would definitely rent here again. Thank you Enterprise. 🚙

My wife scheduled a standard size suv, when I picked vehicle, they put me in a compact suv and said this was the vehicle size just different model. I took the vehicle, because I believed the representative in rice lake Wi. When I paid the bill it was cheaper than originally quoted. When I asked why the representative pretended not to know why. I spent most the day trying to fix it. I called two different offices. They say they will call you back and never do. I had to call them to find out what was going on. I contacted the website for a district manager and never heard from anybody. Bait and switch is their operating mode. I will keep posting on google reviews until they call me back.🤯🤯🤯🤯🤯 Day two I contacted the customer line. They set up a swap in Monroe, La at noon. When I arrived in

I had reserved a standard size SUV, which, according to their website, is a Chevy equinox or similar. Instead, I was put into a compact SUV and then lied to about it. The agent insists this Mazda is a std size. Then, when bill comes out less than expected, he acts surprised. So we go home and research. Nope. This Mazda is, in fact, compact SUV. I reserved std because I need bigger than what I own. So we call. Oh, well let me see what I can do. I'll call you back in an hour. I call them back in two. Oh, that fell through. Let me try this. I'll call you back in an hour. After waiting again and losing precious drive time, we called back. Because apparently they can't be bothered to call us, despite what they say. So now we've lost over 3-1/2 hours. So I called the location they were supposedl

Great experience. Easy to book online, efficient friendly staff at the Rice Lake/Cameron location, got us into a very comfortable vehicle for our trip. Alec was extremely helpful and understanding when an emergency arose. Beyond satisfied. Definitely booking with Rice Lake Enterprise for our next family trip.