Enterprise Rent-A-Car

We had a great rental experience at this Enterprise location. We were greeted with smiles even though it was 8am and freezing outside. Addison help get us checked in quickly and pick a nice car for us. Michell took over and we went outside to do the walk around of the vehicle. She was also so kind and helpful. We were on and out quickly. We would definitely recommend renting from this Enterprise location. We certainly will again.

I have always had a pleasant experience at the Enterprise Cartersville Location. Everyone is super friendly and helpful. They call to confirm the rental before pickup and after drop off, they call to check that everything went well. Please keep up the good work and don’t drop the ball on customer service! It makes a big difference for us (customer’s experience).

I usually don’t leave reviews, but this experience with Enterprise was truly disappointing and frustrating. We picked up the rental car and was immediately hit with a disgusting odor inside the vehicle. It smelled awful I couldn’t even figure out what it was. When I looked up, I saw stains on the roof of the car (attached photo). I don’t even want to imagine what that could be. This is beyond unhygienic. To make matters worse, the infotainment system is broken. I couldn’t even input an address for directions. The screen is distorted and completely unclear, which makes driving in a new area even more stressful. The AC barely helps because the smell in the car makes it unbearable, and I can’t even open the windows since it’s almost 90°F outside. I tried calling multiple times, and all I go

My truck broke down while my wife was in labor. Everybody both at this location and at the call center were very helpful and informative. There were no hidden fees, no anxiety, or anyrhing. They picked me up from the hospital, got me checked out, and took care of me through the end. Definitely go with them if you are out here. I dropped off in Alpharetta and everything was easy and painless. Thanks again for all your help.

New vehicles that matched the luxuries that my own vehicle had. Great staff that are amazingly courteous, respectful and kind. Thank you to everyone that works there