Enterprise Rent-A-Car

I would like to express my dissatisfaction with the experience I recently had at one of your locations. Three days ago, I made a vehicle reservation and called again today to confirm it. At no point was I informed that there would be no cars available. However, upon arriving at the office, I was told—rather coldly and without any explanation—that there were no vehicles. I mentioned that I had called earlier to confirm my reservation, but the employee simply shrugged and repeated that no cars were available. I find this lack of communication and professionalism concerning. I kindly request that you review this matter and take the necessary steps to ensure that other customers do not experience similar issues in the future. Sincerely, Laura M

Had me waiting for a long time after getting checked in. Even with a reservation. Staff calling Dee here Dee there and Dee just stuck over there customer. Phone ringing all the time. No teamwork from my perspective. It was me, and another 3 customers waiting patiently. Very unprofessional in my opinion. Car was good.

This place sucks 100%. Made reservation ahead of time, went to pick up the car, nothing. Was told that the customer still has the keys. Kept pressing and asking because we have to be somewhere asap but they didn't care. Customer service is very poor. This is the worst experience we've had with Enterprise. Do better!

Tiffany, the branch manager, was extremely helpful and made my Enterprise return quick and stress-free. From start to finish, the process was smooth and easy. Really appreciate the great service!

Worst service ever. We had a reservation to pick up at 9:00am and they had no cars available. The guy helping us told us it will be 45-60 minutes and so when we came back they lied and said they called us but they never called us and then it put us back into the waiting line for our rental after people that checked in after us. This is highly unprofessional and unacceptable considering we made this reservation in.advance. It’s ridiculous to have to wait over 2+ hours to get my car rental. Will not be coming back to this location.