Enterprise Rent-A-Car

Cerritos, CA · Car rental agency

Rating
3.9/5
★★★★☆ 3.9
Reviews
20
Rank in Cerritos
#7
of 49 shops
City Percentile
50%
rating percentile
Address
Enterprise Rent-A-Car, 10901 Auto Square Dr, Cerritos, CA 90703
Phone
(562) 860-3500
Website
www.enterprise.com/en/car-rental-locations/us/ca/cerritos-auto-square-3229.html?mcid=yext:245709
Status
Closed · Opens 8 AM Sat

Enterprise Rent-A-Car is an auto shop located in Cerritos, CA. It is one of 49 auto shops listed in Cerritos. Its 3.9-star rating is slightly below the Cerritos city average of 4.0 stars. It ranks #7 of 49 auto shops in Cerritos. There are 10 photos associated with this location.

About Enterprise Rent-A-Car

Need a rental car in Cerritos, CA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy,... More

Hours

Friday7 AM–6 PM

Customer Reviews

★☆☆☆☆ 1.0 Laura Elena Marquez · Oct 2025

I would like to express my dissatisfaction with the experience I recently had at one of your locations. Three days ago, I made a vehicle reservation and called again today to confirm it. At no point was I informed that there would be no cars available. However, upon arriving at the office, I was told—rather coldly and without any explanation—that there were no vehicles. I mentioned that I had called earlier to confirm my reservation, but the employee simply shrugged and repeated that no cars were available. I find this lack of communication and professionalism concerning. I kindly request that you review this matter and take the necessary steps to ensure that other customers do not experience similar issues in the future. Sincerely, Laura M

★★★☆☆ 3.0 Alexis Josue · Jan 2026

Had me waiting for a long time after getting checked in. Even with a reservation. Staff calling Dee here Dee there and Dee just stuck over there customer. Phone ringing all the time. No teamwork from my perspective. It was me, and another 3 customers waiting patiently. Very unprofessional in my opinion. Car was good.

★☆☆☆☆ 1.0 Pricilla Chang · Feb 2026

This place sucks 100%. Made reservation ahead of time, went to pick up the car, nothing. Was told that the customer still has the keys. Kept pressing and asking because we have to be somewhere asap but they didn't care. Customer service is very poor. This is the worst experience we've had with Enterprise. Do better!

★★★★★ 5.0 Joshua Tavra · Dec 2025

Tiffany, the branch manager, was extremely helpful and made my Enterprise return quick and stress-free. From start to finish, the process was smooth and easy. Really appreciate the great service!

★☆☆☆☆ 1.0 Jennifer Collins · Oct 2025

Worst service ever. We had a reservation to pick up at 9:00am and they had no cars available. The guy helping us told us it will be 45-60 minutes and so when we came back they lied and said they called us but they never called us and then it put us back into the waiting line for our rental after people that checked in after us. This is highly unprofessional and unacceptable considering we made this reservation in.advance. It’s ridiculous to have to wait over 2+ hours to get my car rental. Will not be coming back to this location.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot

Services

Car rental agencyVan rental agency

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This listing is informational. Contact the shop directly to verify credentials, services, and availability. Listing information is aggregated from public sources and may be out of date.