Enterprise Rent-A-Car

This was my second time renting with this particular Enterprise location, and it went smoothly again. We booked online (directly through Enterprise), and the fifteen passenger van was ready when I arrived twenty-five minutes early. Mr. Fernando checked me in quickly, and then Mr. Jesus walked me through inspecting the vehicle. Both were professional and friendly. I will note I appreciated Jesus’ kindness and personable approach in conversation—customer service was top notch. I was checked in and out with the van within fifteen minutes. Drop off was a little slow, because there were fewer staff (it was a Sunday afternoon). However, I was able to drop off the keys and leave. I received a follow up call the following business day to ask about the rental experience, and I was sent a receipt v

I recently rented a vehicle with this location. The service from walking in the door to leaving the parking lot was beyond what I was expecting to have. The staff is friendly and welcoming. They care about your trip and your experience. Wait time for a clean vehicle was about 10 minutes. Once ready, he walked me out to the car looked over everything and took notes. Completed the transaction and I was on my way. We didn't have any issues with the vehicle and they followed up with me after the car was returned to my drop off location and reassured the deposit was going back to my card. I was very pleased with everyone working on that Saturday morning.

The WORST. Reserved a mini-van on Oct 22 for 11/25-11-29. Was called on the 24th to confrim that I was picking up. They informed me there may be a wait when I showed up, due to the amount of people. I was OK with that. Showed up at my reservation time, noon. Told I would need to wait due to the van not be there yet. Told them I would go to lunch and call when ready. NO call. I called at 4:00 to check. They said the van they were expecting was not returned back yet, but they would call me with an update. No call. I showed up at 5:00, waited till 5:30 only to be told, that they had no van for me, but they were expecting one at 9:00 that I could come and get. They were to call me when it was ready. NO CALL. So my trip from Champaign, IL to Pittsburg was in jeopardy. Somehow I was able to aqui

Absolute terrible customer service. My friends and I booked a car two weeks in advance and then they wouldn’t let us get the car without having a credit card, without telling us prior. All because “the car has 3 rows”. THEY HAVE THE WORST COMMUNICATION EVER. Do not do business with them. You’ll have better luck negotiating with roll of tin foil.

I honestly have never received better customer service than I have here. Everyone in the building was so kind and caring, especially Corbin who helped me through the difficulties that I was experiencing with my rental. My day was truly made here and I would recommend them to anyone who needs a rental, thank you!