Enterprise Rent-A-Car

I’ve rented cars from other places and I would only give them star ratings. Never write anything down but for this one I had to say that this was by far THE BEST customer service experience I’ve EVER received ! Leroy & Makayla, I really do appreciate both of your patience and guidance through this trip! Thank you for working with me! I will definitely be back to do business with you all!!

I would like to give a special shoutout and thank you to Bobby and Cam for their service. I’ve been in my rental for 4 months and they were nothing but great! They always given me great customer service, made maneuvering from one contract to another very easy and smooth, and always kept a smile on their face. They even recommended to the sales department and now I have my own vehicle from Enterprise. So once again, I truly appreciate Bobby and Cam service! ❤️

Leroy provided exceptional service throughout my visit. He was professional, courteous, and attentive, addressing me by name and clearly explaining each step of the process related to the damage to my vehicle. His pleasant demeanor and thorough guidance made the experience seamless and reassuring. I would confidently return and continue doing business with this location based on the high level of service Leroy delivered.

My experience with Enterprise Car Rental was exceptional. Breland provided outstanding customer service and went above and beyond to accommodate my needs with patience and professionalism. I truly appreciated the flexibility and support throughout the process. While my interaction with Bobby was less welcoming and at times came across as sarcastic, the overall experience remained very positive. He told me to go back to the Union City location when I stated they made a similar accommodation to the reservation. I’m glad Breland was able to turn the experience around for me! He deserves a raise and I would definitely return to Enterprise Car Rental in the future on days Breland is available!!!

I’ve been doing business with Enterprise for over two years, and I typically choose the Main Street location because it’s close to the airport and very convenient. Joy and the other manager (the bald-headed gentleman with glasses) are the main reasons I always return. They are consistently professional, honest, accommodating, and their communication is excellent. This location has always been a great one — until today. On December 4, 2025, neither Joy nor the manager were in the office, and I was assisted instead by another employee (a Black male with a low-cut haircut, whose name I believe starts with a “D”). From the start, the interaction was extremely unpleasant. He talked over me repeatedly, ignored what I was trying to explain, and showed no interest in providing quality service. Bef