Enterprise Rent-A-Car

My experience here was nothing short of excellent. Ms. Massey contacted me ahead of my arrival to confirm everything. When I arrived, I was greeted by a full staff, and in my vehicle quickly. I received a call during the rental to make sure everything was to my satisfaction. My return was smooth as well. If there were issues in the past, I didn't see any evidence of it. I've never had a better rental experience in all of my travels today I can recall. I would gladly rent here again.

While there renting a car the service that I was given was excellent. Janel was an awesome person to work with. Her sense of humor and her patience with a small problem that I was having while trying to show proof of my own insurance went far and beyond what one would expect to get. If you have to rent a car at this Enterprise location (Colombus, GA Airport) and meet Janel, you will find out that she is indeed an awesome person to assist you with your car rental.

Appreciated the agent who assisted me during and after the pickup and return of the vehicle. Also appreciated the discount as acknowledgment that the vehicle did not have a completely full tank of gas. Overall, my experience was positive, the staff professional, and overall enjoyed the assigned vehicle. This positive experience has motivated me to use this location for another upcoming rental next week. Thank you again for providing quality customer service.

Arrived at 11:05, still waiting on a car that I reserved at 1:20, alongside several other customers. Desk service was good, but supporting team managing the cars demonstrate no sense of urgency. It would be awesome if some on the team acknowledged the wait and provided an estimate of time required.

Janelle, a manager, went out of her way to accommodate my requested vehicle. Because of Hurricane Helene, a good number of cars were not available. She upgraded my equipment, cleaned the car herself and parked it out front --steps from the rental counter-- so that I did not have to walk to the car pickup area. Awesome, awesome woman and team!