Enterprise Rent-A-Car

They charged my card over $2,000 without my permission for a vehicle I did not rent. When I called them to reverse the charges, they told me they couldn't do it. I also expressly told them to charge nothing further to my card. They continued charging my card. I called again, they said it was a corporate matter. I called corporate, they told me it was a location matter. I'd give them zero stars if I could. Edit: Per Kim's suggestion, I called corporate one last time, first I was told it was a branch matter, but after I insisted to speak to someone else at the corporate level, I was told that there was absolutely no way for them to reverse the charges. This branch was never authorized by me to use my credit card information, and, after being told to cease, continued to use it and shift bla

Dylan and Jacob are outstanding to work with! They called me for the courtesy call and asked how my car was...I had an issue and without question they offered solutions! I was able to get a different car that worked out much better. Highly recommend this location for Enterprise 13662 hwy 105 W in Conroe. They understand good customer service and treat customers extremely well. I will be back!! Thank you Dylan and Jacob!!

Beyond pleased…Dylan at 13662 Tx 105 (First Choice Collision location) made my experience so smooth and well worth it. He was professional, friendly, happy and quite knowledgeable. He went above and beyond to make sure my needs were met! This location will always be my go to as long as Dylan is there. Thank you for my amazing experience Dylan!!!

Great experience, highly recommend this location. Dylan went above and beyond to get my car to me and take me to the collision center. Very professional and courteous. 10 stars

They had an easy check-in and check-out process via the app. The customer service was great. The employee was very friendly. The pick-up and drop-off of the rental was a quick process. The available vehicle was very fitting for what I was needing!