Enterprise Rent-A-Car

I recently rented a car from this location and had an excellent experience. This was during a busy holiday weekend, and even with how packed it was, the entire process was fast, smooth, and completely stress-free. Will was absolutely amazing — his customer service was top-notch. He was friendly, professional, and incredibly efficient. Despite how busy it was, he made sure everything was handled quickly and correctly. He truly went above and beyond to make the experience easy and pleasant. I really appreciate the outstanding service and highly recommend this location. I’ll definitely be renting from here again!

HORRIBLE FROM START TO FINISH ! How Enterprise allows this manage named ,Andres ,to run one of their locations is beyond me . He is condescending , rude and lies ! Our monthly rental was delivered filthy , with bad brakes , no washer fluid , defective wiper blades , and he refused to switch the car out after me calling , stopping by the location and texting the fake chatbot number that says to contact them for any help you may need . Then upon returning the vehicle I was subjected to more snide comments and lied to again about a credit that was never given for the horrible rental I was forced to drive for a month and had paid over $1600. I was also refused any proof of the car being returned in satisfactory condition . A complaint was filed with the 800 number agent and I have yet to hear

Customer service is lousy from some of the people; If I can give 0 star it would be the last person that gave me a car on January 2nd. Another employee took care of the issue (He gets 5 star 🌟! that's why it's 3 for overall because of that one person). I rented medium vehicle, he told we have it / car was reserved several days prior, and he gave me a compact saying it's a midsized = *This is Not the first time it happened = car was payed as a medulla vehicle- price never adjusted.

This location was absolutely wonderful. I felt well taken care of and treated with respect. Each staff member I encountered went out of their way to help me and make sure I was safe. I will definitely be returning to this enterprise. :)

My opinion is that all they are interested in is sneakily upselling you and confusing you into purchasing unnecessary insurance. In addition the car that they gave me after I refused their thoughtful offer to upgrade to a Suburban should not be on the road. It was a one day rental and I dealt with it to avoid having to waste anymore time going back to complain. Upon dropping off mentioned my dissatisfaction with vehicle and the fact that I made two trips to a service station due to the dashboard display indicating that the tires needed air. The agent could have cared less. Also when you need to soak a vehicle in air freshener and coat it in Armorall to cover up the odor and condition of it you might consider taking it out of the fleet you offer to customers. For me to spend this much time