Enterprise Rent-A-Car

This was my first time ever renting a car on my own and I give them 5 out of 5 stars I would put 10 if I could and I wish I got their names but the two who helped me out during pick up were amazing! They were smiling, happy, engaged, and did something I don’t see often, THEY WORKED WELL TOGETHER. A dream team, honestly. I was in and out, the process was easy, they were ALL knowledgeable and able to answer every question. They made this anxiety riddled young lady feel comfortable and it set a good tone for my trip. Please please please give this team their flowers, cookies, bonuses all of it! It’s well deserved and long overdue!!!

1. The vehicle was a huge safety hazard. When I got in, there was an overdue oil change light (representative told me they just didn’t clear it), tire pressure light was on (representative said it’s high enough), and the windshield wipers were so bad I could not see when it rained. The condition screamed they’d been overdue to be changed for a very long time. I did not notice how bad the wipers were until a week later when it rained. 2. I scheduled pickup for 9 am. No one called or showed up. I called and arranged another ride with a friend and then they called at 9:20 asking if I still needed a ride. My ride was already almost to me. I verified my vehicle was ready for pickup as I had an appointment in Covington for 11 am which is why I scheduled a pickup for 9. I live less than 15 min aw

Regardless of the time you make your reservation at this location, you WILL wait 30mins to an hour (or longer) to pick up or drop off a car. They do not have it together at all, compared to other locations. The employees act like it’s their first day on the job, every day. I regularly rent and it’s the most exhausting ordeal. They treat you like you’re trying to steal the car, ZERO customer loyalty. You could rent a car from this place once a week and they treat you like you’ve never done business with them a day in your life. It’s just bad customer service.

I had a wonderful car rental experience at the Denham Springs, LA Enterprise location. The vehicle was very nice and performed very well. I was picked up from home, and brought back home by two very kind and lovely employees. I would highly recommend Enterprise to others.

I used enterprise in denham springs this past week. The first rental I received gave me some screen issues. I called them and they had me a new rental ready the next morning. The staff was all nice. The cars were clean. I will be using this place again. My overall experience was great. Thanks guys!