Enterprise Rent-A-Car

I was very impressed. My car died in the middle of the road and I had to figure out how I would get around and they called Enterprise first thing. They found me a car. I had it within an hour. The rates were great. The car was perfect, and they even upgraded me because I was having such a bad day. I dealt with a guy named Andru who was wonderful and I will definitely use them again. Their location is great. The car had all these cool bells and whistles so if I went to move over without my blinker, the car really stopped me lol I think I need one of those permanently now they’re only floor but I won’t use it against them. Is that at one point I had a call on call and call and call but it’s because they’re so busy and they’re so busy because their cars are nice. Their rates are good and thei

On January 21, I made an advanced reservation for Friday, February 13. The reservation was for a Dodge Durango or similar. As the Pick Up data approached, I received an offer to upgrade to a premium version of that category, which I did. A day or two prior to pick up I moved the pick up time two hours earlier to 12 noon. When I arrived at noon to pick up the vehicle, they said the only car they had available was a Chevy equinox or some minivan. I explained to them that neither of these vehicles would suit the purposes I needed for the weekend in comfort, capacity, or performance. It was Valentine’s Day weekend and we had specific plans transporting close friends. I asked the agent to look around the other Enterprise locations and find me an appropriate model. He said nothing was ava

I rarely write reviews so when you see this, please understand I mean it. After leaving the Hertz Frisco location dejected as they didn’t have a vehicle (after booking months in advance) I had a godshot at Enterprise. Not only were they able to accommodate me same day, they were INCREDIBLY thoughtful, kind, and empathetic to my needs. I will say, Hertz lost a lifetime customer and Enterprise just gained one, thanks to the staff and team at Enterprise Frisco! Merry Christmas and Happy Holidays . Your team is AWESOME and may God bless you all!!

I was instantly greeted when I walked through the door, and their staff was very friendly and professional. The check-in process was super simple, the car was very clean and worked out great, and the checkout process matched the whole experience with being easy and Professional. I will definitely use them again and recommend them to any of my friends or family who needs to rent a car.

My insurance company created a reservation for me at this Enterprise location following an accident. When I called the branch to confirm pickup details, the experience was very frustrating and unprofessional. The representative who answered the phone was not helpful at all. When I asked about vehicle availability and why my reservation was accepted if there were no cars available, she was dismissive and ended up hanging up on me mid-conversation. If vehicles are not available, reservations should not be accepted in the first place. And even if there is a shortage, basic customer service and professionalism should still be maintained — especially when customers are already dealing with the stress of an accident. Very disappointed with the lack of communication and courtesy. I hope manage