Enterprise Rent-A-Car

The two employees in the front were nice but seemed understaffed for how busy it was. Arrived on time for my reservation but was “checked in” and told to wait a bit to be fully helped. That wait turned into an hour then I received a super small car, not the class I paid for, because the employee said the rate I paid for was for the “cheapest car on the lot”. Which would have not been the case had my reservation been completed at the time I reserved. People coming in after me were receiving complimentary upgrades because they didn’t have their class of car on the lot. As a result of the long wait, I was really late to an important appointment in Atlanta. When I returned the car, I expressed my displeasure about the pickup experience and was told they will “do better in the future”. For this

What a joy it was dealing with Miss Joy ! Somebody needs to give this woman a raise and some praise!! we originally rented a vehicle from The Lavonia location Upon doing the physical walk-through, we pointed out the tire had multiple nails and staples in it. The lady reassured us that it was OK. It was still holding air. We pulled off a lot with the Tire pressure light on having to air up the tire as soon as we got back to the house very unsafe! We were told to pull into any enterprise location to swap out the vehicle so we chose the Gainesville location ironically joy was there And took care of everything for us, upgraded the vehicle and treated us with great customer service I wish there was more people like joy in the customer service field. It definitely makes a difference to felt hea

Really happy with the service. Very professional staff. Easy enough to rent from. I called and reserved. Got there early but they were ready for me. I returned the car when they were closed new year day. Dropped the keys in the lock box as instructed. The next business day, they called and said my deposit has been returned and all is good. No run around just true business and customer service as it should be. That's hard to find now days. Top job. Highly recommend this branch office. Thanks for a great 3 day weekend. My hotel didn't honor my booking. Still trying to get a refund on that. So it's good to know that a professional company and staff is here at enterprise.

If I could leave no stars - I would Called yesterday to reserve for my wife to pickup a reservation on full sized vehicle - Peter confirmed it would be ready When my wife came there were no cars on the lot. After an hour they brought a car with the eng light on low oil. Took it back to another lot. Other People showed up pissed for similar reason no cars but was confirmed. They offered a ride to those people to another location but argues with my wife that she couldn’t be guaranteed a car after she offered 3 times to go another location. After another hour they brought the same car back unclean and out of gas. When I say unclean the steering wheel was sticky and stinky inside like cigarettes and cologne. We are non smokers - they took the car to the car wash and only cleaned the outside. N

Employees were friendly. It felt a little short staffed. We had a small 20 min wait after our reservation. The car seemed pretty clean but there were still items from past customers in the car between the seat and the console. The car choice was ok. It got us from Point A to Point B and the price was reasonable.