Enterprise Rent-A-Car

We rented a car from Enterprise for my friend visiting from abroad. Everything went smoothly at first, but in Virginia, the car broke down while parked and wouldn’t start the next day. When I called Enterprise customer service, they were very kind and helpful. They apologized for the situation, said they had informed the nearest branch, and assured us we would immediately get a replacement vehicle. However, when we went to the branch they directed us to, the experience was the complete opposite. The staff member we dealt with made the entire process unnecessarily difficult and frustrating. Even though we returned the keys of the broken vehicle, we were told we would not be given another car and that we had to personally handle the towing process, including waiting by the car until it was

The staff here is what separates this place from the rest. I rent here about twice a month for work and they take care of me every time. Even with the last snow storm, they put me in a safe vehicle. The female manager there deserves a raise. She is always so professional and so helpful. A new female staff member helped me during my last visit. She was new and learning but was helpful and kind. She reached out to the manager for questions she couldn’t answer and got me into the car quickly.

Extremely disappointed with my experience at Enterprise. Their communication was awful from start to finish. I was repeatedly told a specific car would be available, only to show up and find out that was never true. No call, no warning. The lack of transparency and follow-through made an already stressful situation even worse. I expected much better from a company this big. Would not recommend if you value basic communication. You’d think renting a car would be the solution however it turns into another problem.

Having rented from several different chains in the US and Europe, and tried a few rental shops locally, this location has given the best service. The staff routinely check cleanliness, scratches and availability of each car in their lot, or being returned shortly. Excellent service and competitive prices.

I had a very disappointing experience with Enterprise. When I first arrived at the location, I asked for the large vehicle I had reserved, but I was told it was not available. I then called customer service to check other options, and they arranged an alternative vehicle (Dodge Durango) for me at the same location. However, when I returned to pick up the car, the cashier was about to hand it to me, but another staff member (a gentleman) intervened and said the vehicle wasn’t available after all, giving me a smaller car instead. Later that same day, when I returned the smaller car, I saw the Dodge Durango sitting in the parking lot (see attached photo). This is completely unacceptable. Additionally, when I made the payment, I realized it was more than what customer service had quoted. They