Enterprise Rent-A-Car

I’ve been a member for years. But when redeeming my points to get a 2 day free rental I’ve encountered an issue with them. They keep saying there’s an issue with my credit cards. Yet I encountered no issues with Avis. So I’m done with enterprise! And I’ll let everyone in my circle as well.

These gals were great! While everyone else is shut down for Covid this office is working to stay open and provide great customer service. Got an excellent SUV that had been thoroughly cleaned at a rate half of what Alamo wanted over at Aulani Ko Olina. Thanks guys for not taking the pandemic as an opportunity to provide bad customer service like so many other businesses have.

Enterprise and Alamo at this location and at Disney Aulani suck. First, Alamo rental at Disney didn’t have any cars. Then on-line we booked a car at Enterprise at Marriott just down the road and received a confirmation email. Upon arrival atEnterprise, we’re told “no cars”. (This is right out of the Seinfeld episode...) I showed him the confirmation and he just sat there. Finally, I demanded that he get on the phone and find me my car, which he did, at the airport, which cost us $50 to uber there. At the Enterprise at the airport, I asked to return the car to Enterprise/Alamo (now one company; who knew?) to Disney, and was told it would cost me $50. I asked them to waive that since we paid $50 to get to the airport when they violated our confirmation for a car at the Marriott. Th

Very friendly, and we got a great deal.

They never awnser the Phone.