Enterprise Rent-A-Car

I had an excellent experience with Enterprise during a very difficult time. My husband was involved in a wreck that seriously injured him and totaled my car. We were out of town and needed a vehicle that he could easily get in and out of one he was released from the hospital. Enterprise provided a great car that met our needs and extended the time for the rental when I needed more time to get out and buy a new car. Everyone I encountered at Enterprise, whether in person or by phone, was extremely helpful, kind, and understanding. They made a really difficult time for us much easier.

Shelby was amazing. I tried to rent a truck but my truck was not available because the process was not completed properly. Shelby did her best to call me the day before and confirm the reservation. I missed the call and had not been told by my insurance company to expect a call. In the end Shelby did all she was required to do and did it professionally. I’ll be using this company again in the future.

Made a reservation for a specific vehicle around 3 weeks before pickup. The call me 2 HOURS before pickup saying they don’t have any vehicles of that type, and can put me in a much smaller vehicle. The representative became very impatient and transferred me to a different location for their availability. Horrible experience will not be booking with them again!

DO NOT USE THIS LOCATION!!! We booked a minivan for use while our family SUV was in the shop. Booked December 9th. Received a confirmation phone from the Madison/Rivergate location confirming the rental for a minivan on December 18th. Went to pick up our rental on December 24th and they tried to argue that I had booked an intermediate suv. Absolutely not. I Tried to play them their own voicemail as proof of their mistake and they didn’t want to hear it. Were absolutely no help at all. Never once apologized for their mess up just continued to say “unfortunately we cannot get you in a minivan today”. Horrible customer service and took zero accountability for the inconvenience and stress they caused. 2 other people were there picking up rentals and said they do this to them often. Don’t use t

Jonathan was amazing. He made the process of buying a new vehicle so easy and stress free. He explained everything in great detail. We felt 100% happy & confident with the Jeep we purchased today.