Enterprise Rent-A-Car

I have always rented from Enterprise and never had any issues until I rented from the one in Mount Airy Maryland. The manager there was . He very rude and unprofessional. I have never in my life dealt with a business who did not treat their customers with respect. He would speak over top of me and not let me finish what I am saying and then use the lord's name in vain why talking to me on the phone very disappointed and Enterprise and who they have working for their company. They need to do a training on 101 customer service with this person.

While the vehicle I rented was impressive and comfortable, it failed to meet my needs of roof rails to accommodate my roof luggage carrier, despite Enterprise staff assurances prior to my rental. The staff person who handled my rental and entered my information into the computer was inattentive and failed to provide information about the vehicle, to include the gas requirements upon return or how to operate the vehicle. A separate staff person who retrieved the vehicle for me was much more attentive, describing some vehicle operational modes, but largely I was left to figure out what the vehicle features on my own.

I called to extend another week, Matt told me I needed to come in to put it on another credit card, then while hanging up, he tells everyone there, that lady owes so much money, as if its my fault I got rear ended and the shop has had my car since Oct 1st. He did not need to announce that to everyone there. He was extremely rude and should be terminated. You don't tell other peoples business to everyone there. I WAS OUTRAGED! Don't ever deal with Matt, he is a really rude person. Im disgusted by him.

Picked up a 2026 nissian rogue from another location, unfortunately a rock hit the wind shield and I came here to do an exchange, told me the only car available was an old car(2010) with none of the same features, told me they had to clean it up first yet found a bag of chips on the floor and a bunch of trash. If this is their normal availability and inventory I strongly suggest only renting from here if it’s an emergency

Stopped in today to get a rental for a month long rental to replace my company vehicle while its in the shop. Guy was rude and very unprofessional and not helpful one bit my company has no limits on what we rent and he just dismissed me like trash.Been renting from there for a long time and have always been happy. Never again ever. Will take my business to avis.