Enterprise Rent-A-Car

The gentleman at the counter was so pleasant and professional. He processed my rental quickly. The car was great, clean and functioning well. This is the only rental company that called me directly to find out if I was pleased with my rental. My experience with Enterprise has always been exceptional.

I have been renting from Enterprise for at least 10 years, and after this experience, I can’t imagine renting from anyone else. The manager from the Newburgh 17k store, bent over backwards to accommodate me, and with the sad visit I was about to take, he was a blessing. The vehicle was a Jeep Compass, with just under 30k miles, ran great, as I expected. Enterprise has caring associates. I don’t even check around for a better price, because their customer service is worth the extra pennies.

I want to publicly say thank you to the manager of this branch, Steven, who went above and beyond to help me thru this brutal and super inconvenient snow storm we just had. He helped me immensely, and didn’t make me jump thru hoops or anything to do so… which is contrary anymore to my dealings with a lot of the bigger corporations I do business with, while traveling… The care, and personal touch, and CUSTOMER SERVICE (a lost art) goes a long way with me, and makes me glad to rent from enterprise (though the 800 number is a waste of time, as are the long distance reps)… if it wasn’t for Steven, this would have been a totally different experience. Thanks again.

Absolutely horrible experience. Book a large SUV months in advance for a road trip. Checked the box that I was not flying in. Received a call about a week prior to my rental stating that they could not honor the price because I wasn't flying. Asked for that in wiring, they refused to give it. Called Enterprise corporate, they said I was fine because I had already booked and had a confirmed price emailed to me. I show up to pick up my rental and they have 0 available vehicles. They offer 2 vehicles for the same price, what a joke! The lady at the cube refuses to give a managers name or find out if another enterprise has an available vehicle. I am a frequent traveler but will never rent from this enterprise again.

Been waiting 45 minutes and counting past our rental time and we keep only being told 5 more minutes there are only 2 of us-not acceptable. Offered us a downgrade without a refund for the extra we paid for the suv. Don’t use enterprise, they are rude and will not give you your car on time.