Enterprise Rent-A-Car

I reserved a car online and was able to pick it up without any hassle. Anthony took care of me, and he went above and beyond making sure I got a rental that met my needs. When dropping off the car, he remembered who I was and followed up by asking about my weekend and extending sincere comments and wishes to my replies. The customer care experience these days across many industries is so impersonal, I am glad to see that’s not the case at this Enterprise location. Additionally, the lot had plenty of cars available, and while I was there, I observed everyone in the office always on task taking care of customers.

Car pickup was smooth and hassle-free. Antony was extremely helpful, patient, and professional. He took the time to explain everything clearly and made the whole process easy and stress-free. Customer service like this really makes a difference. Highly recommend this location — ask for Antony!

I rent cars often for work and have had no issues while renting from the Oak Park Enterprise. The team is polite, professional, and they work hard to take care of their customers as quickly as they can. Most of my rentals have been clean and in good condition and I will continue renting from this location.

If you don’t enjoy waiting 20+ minutes just to return your rental car, you may want to consider another option. Customer service is seriously lacking, you may want to consider other options. Understaffed, and no separate process for returning a car renal at this location. later the same day ……Manager did give me a call (which was appreciated), held a worthwhile discussion on how to improve and expedite the car return process in smaller-suburban and off airport locations. Updating my rating as the callback was apprecuated

I had a terrible experience at this location. After the staff realized I spoke limited English, the service became dismissive and cold. Unlike other customers, I was never offered the E-Pass or given any explanation of the toll process. Since returning the car, I have been charged every two days for citations and tolls—totaling over $400. Even the toll company has no record of these charges. When I called to resolve this, the staff was unhelpful and claimed I owed an even higher balance that they couldn't explain. This feels like predatory behavior targeting non-English speakers.