Enterprise Rent-A-Car

I’ve rented plenty of cars before with other companies. After my experience with Enterprise, I will certainly rent from them again. The process was so smooth and didn’t take long at all. Plus on top of that the customer service was the BEST!

The staff at 98th site are awesome. Led by a wonderful young lady. Shandrea Lewis. She always goes above and beyond for her customers. She is my Goat of managers. She always, puts me first.

We have rented from Enterprise for 30+ years worldwide because the employees in every country are exceptional—this rental at the 98th Ave location was the best in all these years. Shandraia (sp) was incredibly patient, thorough, and answered all our questions. We were stressed because this rental was due to an accident. She was so calm and understood exactly our situation. She repeated things she had already told us ( but we were too nervous to process) as if it were the first time. Her skills with the public and customers are the best we've seen. The company should formally commend her. Hopefully, your CEO, Chrissy Taylor, can personally contact her and congratulate her for representing Enterprise in such a great way, only generating more revenue for the company. I don't write reviews

There is a woman that pretty much works 3-4 people's job all by herself. She is always friendly, professional and swift with the service. No matter how busy they are she always has the superb customer service and that is refreshing to experience in the city of Oakland. I am a plus member and had a recent experience where I have had to rent for and extended period of time. Everytime I need to extend my rental or even switch out her service and attention to detail have made my day. Shondrea deserves a raise she is a one woman show. Just because someone can handle everything on their own doesn't me they should. Now that I have bought a brand new car I won't be renting much but I will certainly miss the professional friendly customer service that was extended to me during one of the hardest t

Such a smooth process. So many great things to say. I came here 07/25/25 at around 10:30am.Shandrea Lewis who works the front desk greeted me and my auntie with such eagerness and ready to help assist us in booking our reservation with our rental. Thank you again Shandrea for giving us a smooth process and everything worked out so good.