Enterprise Rent-A-Car

Had an exceptional experience. From the moment I walked in, Gareth courteous, attentive, and happy to help. He ensured I had a vehicle that suited my needs for my Canada Trip and answered all of my questions. The pickup process was smooth and efficient, and the vehicle was brand new! This kind of service is rare and truly appreciated. I was extremely satisfied with my experience and would highly recommend this Enterprise location to anyone looking for a seamless and professional car rental experience. I’ll definitely be choosing them again for future rentals.

From the beginning of the process to the end, the Enterprise people made sure that my experience was hassle free and efficient. Paperwork (the contract) was complete by the time I arrived at the pick-up location and when I was done, the drop-off process was efficient and professional. Once again, the Enterprise staff was terrific as it has been every time I have rented a vehicle from this location in the past (from its Baldwin Road, Parsippany, NJ location). Thank you again for attending to the needs of your customers.

My auto insurance book a car from enterprise, there should be no charge to me. They gave me Small SUV by themselves and later told I was asked for. Once I know then i called my claim adjuster, then he called Baldwin enterprise, then they told I asked for it. Then I asked for Change my car , then they told no car in available as of now. Then i called again everyday to know the car as per my insurance plan, Friday they gave option for 2 door sport car and One truck and saying those are covered in you insurance. Then i asked for 4 door Sedan, that was cover in my plan, then they will call me on Monday. Then Monday I called again, they told tomorrow they will call me bec one car in Pep Boys. Tuesday 5 o'clock they told me come and pick Hundai Sonata , i reached there at 5:22 PM then they g

They rented me a dirty car…the first car had tire damage. We’ll see how this one goes. Not much hope… added: the car had no wiper fluid!! The transmission feels like it’s slipping. The car lurches as the speed increases and almost stalled out on the highway. The tire pressure was low on the back tires and I called them about all of the issues I just ran down and they offered to put air in the tire. I can put air in the tire myself. So, needless to say I still have the same car and enterprise is closed on Sundays, I work for the rest of the week and won’t have time to get back to Parsippany-Troy until it’s time to return the car anyway. AVOID this location if you can!!

Great customer service from the first time on the phone to pick up the vehicle. They went above and beyond to satisfy my Needs. Definitely highly recommend it amazing staff.