Enterprise Rent-A-Car

Unprofessional, misleading, and inappropriate conduct – Enterprise Plant City, FL Timeline & context: • Feb 16, 2026: Reserved a 6-seater/minivan via Costco Travel (Confirmation #1394074909). This was the only nearby location offering a 6-seater, which I needed to pick up my family arriving from India to Orlando on Feb 20 at 8:00 AM with five 50-lb bags. • Feb 17, 2026: Received a phone call from Michael at Enterprise confirming the reservation. • Feb 19, 2026 (~4:45 PM): Arrived early for my 5:30 PM pickup. At the branch, a representative showed me a black 7-seater, said it was available, and I agreed. While paperwork was being processed, he suddenly claimed the vehicle had “safety issues” and refused to rent it to me. Immediately after this, I observed the representative whisper to an

Tiwan needs to be acknowledge for his excellence in Management and Customer Service. I have not had good experiences with Enterprise in the past but thanks to Tiwans care for customers, follow up, putting my family in the right situation even if it’s dealing with insurance sets him apart and makes him true asset to the company. Thank you Sir!

This agency in Plant City, FL was extremely helpful, professional, and courteous. Even my rental was 3 hours late I was taken care of in a very helpful manner. Getting an extension to my rental was painless. These guys are great. Would recommend them 10 times over. Will rent from them again. Keep up the good work.

I had an amazing experience with Mike,Tiwan and debo. The guys were quick and very kind. Easy rental experience. Thank you guys! We will absolutely be back soon for another family trip rental.

I want to give a huge shoutout to Tiwan, the branch manager at Enterprise Rent-A-Car, for delivering truly outstanding customer service. After being turned away by multiple locations and feeling like I was out of options, Tiwan went above and beyond to find me a vehicle. His professionalism, persistence, and genuine care made all the difference. He didn’t just meet expectations—he exceeded them. In a moment of frustration, Tiwan turned things around with calm confidence and a can-do attitude. It’s rare to find someone so committed to helping customers, and I’m incredibly grateful for his support. If you’re ever in need of a rental and want to be treated with respect and kindness, ask for Tiwan. He’s a true asset to Enterprise!