Enterprise Rent-A-Car

I always use this enterprise rental car location. Anytime I need a rental the last 5 years. They have served my needs gone over and above. Even prior to that, I have been doing business with this location about 9 years, except what I have noticed is that the people at this location, the last 5 years have gone exceptionally above and beyond customer service related experiences for me personally, and I'm sure they do this for all renters. Their standard of care and excellence is far and above what is expected as industry standards!!

After getting a flat tire midway through a 5 hour, one way trip-we quickly pulled off here. We arrived a few minutes before opening and had to wait until 8am on the dot to walk into the store. While the customer service at the physical location could use some coaching-we were pointed in the direction of their tire shop counterpart which was so helpful. The tire shop was quick and friendly!

When I called to let them know I was coming to pick up the vehicle I was greeted with a very friendly staff, that recognized voice when I entered the building and went out of their way to make sure I had what I needed. And when I returned the vehicle another staff did the same. Awesome culture in this office.

After our Outdoorsy van had a hitch go through the windshield within the first three hours of our vacation we were getting the run around from Outdoorsy’s Insurance (that we paid extra for). We stopped in to see if Enterprise had a vehicle we could rent to finish our vacation. Frustrated but hopeful, Rindee at the Pocatello, ID location saved the trip! She was able to put us in a vehicle that had plenty of room for our group. She really was a life saver and was exceptionally kind and understanding. It truly turned our trip around! I’m ver satisfied and will use Enterprise from now on when booking a vehicle for work or play! And we will NEVER use Outdoorsy again!

Absolutely disgusting. $500 for a week for the cheapest vehicle you have is just robbery. These people are just plain greedy that have no concept of what is sensible and what is not. They are clearly taking advantage of the holiday season to in my view take advantage of people, there is no excuse for their actions. What's funny is also when I called the day prior it was two hundred dollars cheaper. I understand making a profit and holiday times would be the time to do that,but this is just disgusting. I'm sorry to say this but the people that run this shouldn't be