Enterprise Rent-A-Car

I am writing this review with mixed feelings but I needed to address what happened. I made a reservation on Feb 3rd requesting a full size SUV (I.E Tahoe, Expedition or something in that size range for February the 28th pickup. I needed space for 4 adults, luggage and a German Shepherd service animal. On February the 27 I received a call from Enterprise that I would be getting a Dodge Durango for my trip. My whole reason for asking for the bigger SUV so far in advance was to make sure I got what I needed. I was told that there were no Larger SUV's available but the one they were giving me was comparable. My issue is they called me the day before my trip to tell me this. I either had to take what they gave me or decline the rental. Where am I going to find a replacement the night before my

Very happy with Enterprise car rental in Prince Frederick. They were very professional and the location to our home was an added bonus. The mini van we rented was brand new and very clean.

While staff was always very pleasant and accommodating, how the company functions is marginal. They did not have my insurance reservation in their system the day I was dropping off my car at the repair shop. Once I had that resolved, and rescheduled my day in order for them to have a car for me later in the day, when I called from the shop, they only had large cars available, for which there would be an extra charge. When I refused to accept that, they had another car delivered from another location. It was white and very dirty, and they said they were not able to clean it because their car wash was shut down due to cold weather. The weather was above freezing during the day and below freezing late at night, but apparently they chose to shut down the car wash full time. When my repairs wer

Vaughn and the entire team at the Prince Frederick Enterprise are excellent! They go the extra mile to make sure you have the right vehicle at the right time. No ride? No problem. They can organize a pick up and even will pick up your rental from the shop you left your personal vehicle at. Thank you for everything!!!

I had such a great experience at the Prince Frederick location. Everyone I dealt with was kind and very helpful. Von, who I dealt with the most was amazing. We need more people like Von. So caring and great customer service. Will be coming back to this location for any future rental car needs.