Enterprise Rent-A-Car

I would like to take a moment to recognize the exceptional customer service I received at the Salinas office this summer. Dounya truly went above and beyond to assist me with my rental. She even stayed after hours to make sure everything was taken care of. Her professionalism, kindness, and willingness to help made the entire experience smooth and stress-free. Her customer service was outstanding, and I am very grateful for her dedication and support. Thank you for having such an excellent team member at the Salinas office. I will return

I use Enterprise every time when we go out of town. The employees are knowlegable and excellent customer service. I have never had to complain about anything. I am pleased doing business with Enterprise. Thank you from a happy customer.

This is our second time experiencing this location and I must say all of the staff we have experienced here are exemplary in service and taking care of their customers needs and satisfaction. We had the opportunity to rent in January and again this holiday weekend both times high demands generally speaking but they have always given their best efforts and it shows definitely. The staff is pleasant, interactive and always cheerful when dealing with new, repeat or irate customers. Earlier it was Riz and his wonderful teammates who assisted us with a need for a Van and this time it was Mo, who was very jovial and conversational, gave us 3 options of 6/7/8 seater vehicle with extended luggage space. I would say the office is very neat, tidy and staff is never sitting idle as they are always at

I have rented from this place for a long time but I might have to start looking for a new place. I’m getting charged extra for something I never asked for. I was loud and clear when I told the girl I was not paying extra for something I’m not keeping so I asked to show me the cars my insurance policy would fully cover. She showed me 3 cars so I picked one of them. When I return the vehicle I’m expecting a refund for the credit hold they keep but never saw that credit. I called the office try to resolve the issue both the manager and employee sounded irritated like I’m begging them for money. I’m just asking for what’s mine, do your job right and stop charging people for something they don’t ask for.

Martha, provided great customer service and was knowledgeable about my reservation. Overall, I was impressed with the positive experience with Enterprise Rental Services. I would recommend this rental car company.