Enterprise Rent-A-Car

Enterprise Searcy, Arkansas location: Location did not answer phone. Didn't have needed paperwork when I got there, that I could've had if they'd have answered. Pretty sure the salesman stood in the way, hiding a dent in the door. I finally did see it and got a pic. Got pic of scratched up nose piece too. Was told the fuel was full, it was on fumes. Got a pic of that too. I got a greasy felling dealing with them. Won't be back.

No competition so forced to use them during auto repair. Refused to provide information about vehicles available for rental over the phone and none were available for several days during the time I needed to rent. Did not return calls.

The reviews are correct Choose another rental car location. Called Griffin on Friday to confirm my reservation and was told it was good. Showed up Monday 8am and was told they didn’t have a car for me. Asked what was available and was told nothing for a one way trip. Didn’t seem to care that they couldn’t honor a contract. No apologies only attitude! Also there was 5 others with reservations get turned away while I was there.

I reserved a car in advanced to pick up at 8:00 am at the Searcy Enterprise location. An Enterprise personnel called me at 4:00 pm the day before to say that they cannot guarantee my car. They may have a car in the afternoon, but cannot even guarantee that. He stated that they are overbooked by at least 10 people. I asked him, what was the point of me making a reservation if you were not going to have a car available? I have rented from Enterprise for years and have not had a problem making a reservation and a car not being available. This is poor customer service and I now have to make other arrangements for my trip. Update: I just read prior reviews of the Searcy Enterprise location and the lack of a vehicle being available for pick up even though you had a reservation. This seems to be

Fiancé has tried to use this rental service multiple times for work trips and they never have the vehicle promised. Had to go in a couple hours before the rental time to check because this has happened before and the counter person hadn’t even started calling others and letting them know. Apparently she had “20” other people to call and disappoint. How can a service offer vehicles that are not available? Especially in such a rural area where there are not many options for rental cars. Honestly a scam and a waste of time. Do not rent from here…will ruin any plans you have actually made because of their own incompetence.