Enterprise Rent-A-Car

The car class I specifically reserved and got (jeep wagoner) kept shutting off on me when it would auto stop and then try to start again. The whole car would go black like the battery disconnected and it would have to be restarted. The branch I rented from was closed on new years so I called roadside and they arranged a swap for me at BDL. The staff at BDL refused to give me an equivalent car even though they had 40 or so on the lot, claiming they were all reserved and because I didn’t reserve from their branch, it wasn’t their problem. They offered a minivan and a dodge Durango. I explained several times that we had 6 passengers and luggage and we were driving into the mountains of Vermont where it was snowing and needed 4wd. Unfortunately your brain dead staff at BDL (she did call the ma

Professional and prompt service this morning on 10/30. The two women at the front desk were thorough and friendly. We arrived without a reservation due to an issue with a rental company down the street that had overbooked. Enterprise of Shelton secured a similarly priced vehicle for us within minutes. Highly recommend—thank you for your time and excellent service.

Excellent customer service. All the staff I dealt with, were very accommodating, especially Brian. Smooth rental process despite having to exchange two vehicles due to manufacturer recalls, Brian made the transition stress free. I will continue to rent with them!

The staff is always efficient and professional.The car windshields are always dirty on the inside and out side. This is noticeable when you drive at night. The spray used to deoderize the cars does not smell good. Check the inside of your windows before driving!

It's not too often nowadays that a large company offers friendly, competent service but Enterprise does - every time. Great experience and would recommend. Keep up the good work, Enterprise, we appreciate it ;)