Enterprise Rent-A-Car

Originally, I had a reservation with Hertz, they didn’t make me aware they didn’t have my reserved vehicle until I showed up or no replacement vehicle. I immediately booked through Enterprise a few minutes later, and received the class of vehicle I wanted, and the customer service was outstanding. I had a great experience at this location, and was very pleased with the vehicle choice. I will rent here again.

I love enterprise and their staff. I am a regular at the Aurora location, the staff are super cool, friendly, kind, chill, and professional. Tom and Martin are great, they do their job well and they take care of their customers. I would highly recommend this enterprise location, they always have cars available, they get you in and out and they take pride in what they do. Would definitely give them a 10/10

14905 Aurora Ave N, Shoreline, WA 98133, Tom and Martin, their slogan must be "Replace Customer Service with Attitude!" I went to pick pick up a car booked by my insurance, I spoke to someone in the office a few days earlier to make sure they have economy car for me. I spent almost an hour there, got coached by both how exactly to talk to them ("tone down your voice and show me more respect"), told them what I think about their business and took a bus instead of getting car from them :) 1. 1st thing Martin told me not to talk over him and tone down. I apologized though I'm sure sure what for. Next, Martin pushed me to rent a larger car and I again said that I need a small one. He said: "We have many cars, choose the one you like and let me know". I chose a white Corolla - "No, it is dirty,

Enterprise car rental was an easy process. Capital One had a $50 off special, so I booked through them. The car was comfortable & the staff was kind!

I had an absolutely horrible experience with the manager at this store. I was involved in an accident where the other party was at fault, and my car was towed by Enterprise after hours. The next morning, I called to see if they could provide a replacement vehicle. Instead of asking if I was okay, the manager was only concerned about when the vehicle would get to him even though Enterprise was the one who towed it. He said he would call me to let me know if I could get another vehicle. However, when I called to report the accident, I was told I would receive a vehicle the next morning. I waited the entire day, and not a single call was received. After calling him multiple times, he said he needed to “wait for an email.” I even called 20 minutes before closing, and no one answered the phone.