Enterprise Rent-A-Car

I consistently have an excellent experience with Enterprise Car Rental, and I especially want to recognize Q. She helps me every single time and always makes sure my rental is ready when I arrive, so I never have to wait long. Her customer service is truly exceptional — professional, friendly, and efficient. We use Enterprise frequently for my business, and we’ve never had an issue. I also really appreciate the courtesy calls after returning the rentals — that extra touch goes a long way and shows how much they value their customers. Because of service like this, Enterprise is always our first choice. Highly recommend!

Snellville, GA - This was the best experience I have ever had with a car rental. Special shout out to the manager, "Q" and her entire team. This store is so professional, caring, assuring, and efficient! Under Ms. Q's leadership you can see right away how much her team respects her and her leadership. I was extremely impressed by this, her way of making you feel at ease and if any issue came up she assured you she would take care of it, and she not only kept her word, she followed up with her team to ensure a positive outcome. She should be commended for her professionalism and leadership. Job well done!

Made a reservation for a rental and an appointment to be picked up at the body shop for 8:30 am. Morning of the appointment, I arrived at the body shop at 8 am, checked my car in, collected everything I needed from my car to put in the rental and waited. 8:45 passed, and no one showed up or called to say they would be late. Called the enterprise location directly, no answer. Called them 6 times, no answer, and the calls timed out after several minutes of ringing. I called the 1-800 number for assistance and they attempted to call the local office as well, their call was also ignored. The office was close enough to walk to in about 20 minutes, but I was dressed for work, not walking in the current weather. Close to 9:30, they finally answered the phone. Told me they were busy, o

I had an outstanding experience during my most recent visit, and I want to recognize the incredible team who made it happen. Kayla at the front desk was the first bright spot of my visit. She greeted me warmly and kept me informed every step of the way regarding the status of my rental. She even adjusted the temperature for me so ai wouldn’t sweat out my silk press. What truly stood out was her professionalism and calm demeanor while simultaneously managing several frustrated customers who had been redirected from other locations. Despite the pressure, she remained patient, kind, and attentive, which made a stressful situation feel much more manageable. Orlando went above and beyond by personally driving me home while a vehicle was retrieved from another location. That level of service w

I reserved suv on Feb 6th to attend my father's funeral which was on Feb 14th. My reservation was from Feb 12th, returning the suv on Feb 17th. I did get a phone call from a representative confirming my reservation and informing me that I would receive information to do a check-in online so I could skip the paperwork and save time when I arrive to pick up the suv. I checked-in online the day before pick-up as was instructed for me to do. I thought I was all set to go. On the day of pick up, I received a call about one hour before pick-up from ENTERPRISE, stating the suv had a light on and the dealer had no idea how to repair the suv. He stated he had a comparable, which was a TACOMA. He said that I could rent the TACOMA at the same price. I told him reluctantly okay. After the call I look