Enterprise Rent-A-Car

Super easy and prompt service. Submitted a request for a car last night and someone called me to schedule pickup a 7:20am this morning. Truly appreciate the quick and professional service! I have to apologize to this team as last time I was very disappointed because they did not have the car I requested available but it was due to the cars engine light being on and not anything they had control over. This team is the quickest and most professional in the area.

Excellent customer satisfaction to the core! I couldn’t get to car reserved in one of it’s location in South Charleston with horrible service but my driver took me here after referred first from Charleston location where a young African American attendant couldn’t accommodate as they had no extra vehicles but made calls and directed me to Saint Albans and found a young Caucasian man who honored the reservation and made it a breeze !! Excellent customer service to the core! This is a deserving future branch manager. Great job

Well the car was great, the problem was the 1200.00 in over charges that was charged to my credit card for a 260.00 charge, then the complete and disregard for my credit account, to continue to charge and charge and charge even after things were supposed to be fixed, 5 days later my card was charged again and the car was already returned. And all I got was sorry we didnt see it was returned, Isaac the district manager some what helped but I believe their should have been more to this, because now the lender ive been working with to buy my house has had many questions about the account and all the things that went wrong. How exactly am I supposed to explain this to them? My credit score because of this took a 7 point hit because they showed over charged by more than 1000.00, all the transac

A gentleman I think named Luke, not sure. (Short black hair, fair skin, under 6ft, great white smile) was AMAZING. Hands down best car rental experience with him!! Super friendly, outgoing, charismatic!! Definitely recommend working with him

I was in a bind due to a breakdown on the highway while traveling in an unfamiliar area. Luke Browne at your St. Albans, WV location was able to get a requested economy vehicle for me and get me on my way very quickly. Additionally, he was able to address my follow up questions/ requests during the course of my weekly rental with speed, professionalism and to my satisfaction. Many thanks to Luke for making a bad situation better!