Enterprise Rent-A-Car

Absolute worst experience ever with this location. I reserved a full-size vehicle around noon for pickup at 5:30pm on Monday January 12, 2026. I had about 5 people ahead of me. I stepped outside to wait as the sales men were all over the place stating that every vehicle on the lot needed maintenance or needed washing etc., however assured that I’ll be waited on shortly. I patiently waited and was greeted by a sales man within 10 mins who informed me that he would not be able to switch my vehicle and the only thing he could offer was to bomb the vehicle at the time. Clueless to what the salesman was saying because I was there to pick up a vehicle; the sales man then apologized, laughed and went to the correct person. I stood there, me and a friend and looked at the car that was in question.

I had a great experience at the Enterprise location on Stone Mountain Memorial Drive. The employees there are truly kind, professional, and extremely efficient. From the moment I walked in, the team made the entire process smooth, quick, and stress-free while still being warm and welcoming. I would like to give an honorable mention to Erik, Ryan, and Samto for their outstanding customer service. Each of them was patient, attentive, and went above and beyond to make sure I was taken care of. Their professionalism and positive attitudes really stood out and made this location feel trustworthy and well-run. If you’re looking for a rental experience that is organized, respectful, and genuinely customer-focused, I highly recommend this Enterprise location.

This Enterprise is by far the worst I have ever been to. I told an associate that I stopped renting from them (travel for work) because of poor customer service. He said "we want to earn back your business" I came back because I had a work assignment, travel, car required. Needed a car immediately. I paid for the car but due to a bad valve stem I had a flat tire the next morning and could not make it to work. I called and spoke with Eric he "cool cool cool" the whole conversation talking over me, no help. So I called corporate. Took 4 hours for the tow, I had to pay for another day....so when I requested a refund he (Eric) again talking over me saying "you dont want a refund, you want reimbursement" I WANT MY MONEY BACK! however you want to phrase it. He told me when I returned the car he

Thanks to the entire team. The staff was friendly, knowledgeable, and took the time to explain everything clearly. The vehicle was clean, well-maintained, and exactly what I needed. They were professional, patient, and very helpful throughout the rental process. Everything was handled smoothly, and the vehicle was clean and ready on time. I truly appreciate the great service and will definitely return. Well done, and thanks to the hold team for the excellent service.😊

This is one of the cleanest, most efficiently and professionally run rental car places I have ever used. I returned my rental car this morning and the office was open and ready at 9AM (Sunday). I handed the key to the same polite and professional young man who gave me the car a week ago, and within minutes I had my email receipt on my phone. He has a disciplined and professional way about him that I think would make him successful in any job.