Enterprise Rent-A-Car

My family and I were very disappointed with our experience at this Enterprise location. The service fell far below what we expected, and the situation caused unnecessary stress during an already busy time. However, I want to make sure Zach, the Area Manager, gets the recognition he deserves. His professionalism, communication, and willingness to step in and make things right were truly top‑notch. He handled everything with patience and respect, and he is the only reason this situation ended on a positive note. Enterprise needs more leaders like him.

Customer Service was excellent and the staff was very attentive and patient. The vehicle we needed was ready and available for our trip. We had no wait as soon as we entered the location we were taken care of.

Rented a car for a couple days over holidays to visit family while in town. I ended up with a flat during my rental. I assumed I'd spend the last day of my rental trying to get it fixed. Ethan and team were awesome and got everything sorted for me. I'll definitely be using Enterprise again in the future.

Everyone was very courteous, understanding and quick with the service of getting me into a vehicle after I had an accident. They made the process easy and were very professional. Will do business with them here at the Sumter location again!

We’ll never come here again. Made a reservation at 9 for a car just to be told there was no cars. Then we I finally got a car I was told that I would need to use a credit card being that my license was from out of state. Went to pay and I was asked if I had a capital one car because my car would be swiped at debit even though it was a credit card. With that I had to go and get my grandmother to come and rent the car with me down as a driver only to be told that they don’t accept debt cards no matter what