Enterprise Rent-A-Car

Could done better with explaining the policy on one-ways. Express the amount I would been charged for confession fees. I hope they get better end up paying 418$ for a one day rental. Which I was told they can possible wave the fee for me but did not. Will update Claudia helped with getting a better understanding . Will see what account does for the approval. Took sometimes but she heard me out.

Every interaction with these folks, whether in person or on the phone, was super professional, easy to navigate, and expedient. I went to another location, without even calling first, because I needed to exchange my current rental due to tire pressure issues. There was absolutely no problem and they were able to get me into a similar vehicle very quickly. They also were great about working with my insurance company to extend my authorization. I really cannot recommend this company highly enough and was truly impressed with their level of service. Thank you so much!

Terrible. I will never use Enterprise again because of this location. Rude attitudes. No human compassion. Literally watched them refuse to give a well-dressed older man (I am guessing in his 80s) a glass of water. They couldn't care less about whether you rent from them or not. After a series of unmet promises (between my insurance company USAA and this Enterprise location and my 82 year old mother and myself) and a two hour round-trip to get the car told them we were not going to pay the absurd amount of $15/day for an additional driver that had never been mentioned during the reservation experience. The response from the young male "service" rep was, "I don't care. It won't affect my paycheck."

Lucky to Endurance Rent a Car close by in Thomaston, Maine covering the Midcoast. Great service and car

Always have great service with Enterprise. Pleasant employees that are very nice!!!