Enterprise Rent-A-Car

This is a completely avoidable review that stems from unprofessional behaviors from both the staff and the branch manager, Kyon West. I told the representative—no fewer than 5 times—that I didn’t want the insurance. When signing she stated that “be sure to treat this car like your own since you do not have the insurance,” which I agreed to. Well it comes to find out that she checked the wrong box and I had the insurance unbeknownst to me until I got my bill. That’s when I spoke to Kyon, who was unprofessional and unreasonable, to say the most! At the end, he finally took the charge off (and the overcharging of gas fill up!). But for Kyon to do so, he was putting me on the “Do not rent to” list for this branch. Comical to say the least—even their corporate agreed with me about that! I have

If I could give zero stars I would. I made a reservation days in advance. The day of pickup I was called to confirm I would be there to pick a car. I came in just for them to say they have no cars. I asked the guy there could I just switch to a compact sized car? They didn’t have those either. Furthermore, I felt I wasn’t helped or assisted as I’ve seen others have. There were no accommodations given or anything and the employees just had a “I don’t care” type of demeanor.

I was a walk-in, the hospitality and service was unheard off, so welcoming, friendly, respectful and made you feel as their top priority! Easy rental process and great price. Car was new and clean. Will rent again when needed.

My family and I were traveling from GA to SC for my oldest sister’s funeral and my car unexpectedly broke down near Thompson, GA. After going over several options, the best option we found was for us to park my car and get a rental to make my sister’s service. We found this Enterprise and went to try to rent a car. We were met by the most compassionate and empathetic Representative named Emma. She sadly explained they had no cars at all then proceeded to check every other Enterprise in the area. Unfortunately, no one had cars available so we sat outside in the heat making phone calls trying to figure out our next move. Knowing I was five a half months pregnant, periodically, she would come out to check on us, even bringing us cold water while we made calls for an hour and a half trying to

Everything was great if I ever need rental again I am coming straight to enterprise they are getting a 10/100% from me I loved my mini van great on gas thanks enterprise for great service