Enterprise Rent-A-Car

Rented a car back in July for a road trip. Rock from a truck cracked windshield. We paid for the replacement back in July. Then we get a collection notice for the windshield from the corporate office. Went to this Tomball location and the "Management Assistant" A. Johnson did not care a bit. Wouldn't bother to look into it. Said we had to call the Damage Recovery Unit. She said that since it was New Year's eve the DRU would not be open. She was practically laughing at us because of the frustration she created. We went outside and called the DRU number and they were open! They told us the Tomball location incorrectly categorized the payment! A. Johnson should have figured that out if she bothered to check. Terrible service and arrogant employee.

The first car I rented ended up with a flat tire shortly after I got it home. When I picked it up, the tire pressure sensor light was already on, and they just aired it up before sending me on my way. It seems they may have known the tire was already in bad shape. When I called roadside assistance, they told me a truck would arrive at 9:00 AM, but that never happened. They missed three different pickup times before finally bringing a replacement vehicle to my house. While the situation was frustrating and inconvenient, the rental location itself did what they could to make things right. I appreciate their efforts, especially the young lady who helped me. She was professional and understanding throughout the whole ordeal, and she definitely deserves a raise.

We had a reservation for a specific vehicle for the day, but when we arrived at the Enterprise in Tomball, they did not have the vehicle we reserved. The excuse given was that the truck was in the collision shop. While that’s possible, anyone who has worked with Enterprise before knows this is a commonly used excuse when they can’t honor a reservation. Instead, we were given a minivan, which had very tight space and was not ideal for our small family trip. On top of that, the adaptive cruise control was terrible—it constantly jerked back and forth because it couldn’t properly judge the distance from the car in front. The ride quality was also very bouncy, especially for passengers in the rear. Overall, this was not a good experience. Reservations should mean something, and the replacement

My experience at the Tomball location was awesome. Matthew T, Jeanette, and Quaylin were all so helpful and really went the extra mile for me. I cannot thank them for their excellent customer service enough. They provided me with much needed relief during a very stressful time. 10/10 customer satisfaction.

I had a great experience with them. Everyone was helpful and very accommodating. I had their rental car for over a month and they’ve been very prompt at renewing my reservations. I will definitely use them again in the future.