Enterprise Rent-A-Car

I had a wonderful experience at this specific location. Started out bad in the beginning when I booked a reservation for a regular 4 door car. When I got there they only had SUVs so I had to take one and the man told me I had to pay the price for SUV even though I booked a regular compact car but they didn’t have one available. I wasn’t able to argue with this person because I needed it for my job the next morning. Anyway when I went to return the car I had a lovely conversation with the branch manager Jessica. She asked how my experience was, in which I explained it was great except for the fact that they made me pay for the SUV when I reserved a regular 4 door compact car. She was very upset and apologized. Then she asked me how can I make your experience better. I said, give me so

Warning! Watch how you are charged. I am very saddened that I have to write this review, because I have dealt with Enterprise for a few months without issue. Until...I rented and paid for a month rental on a car. It was suggested to me I check out Enterprise Sales for purchasing a car. Well a week or so after I had the car I actually purchased a car which I am very happy with. So Enterprise Sales said I could leave the rental with them, and they would close out my contract and return the car for me. Well instead of refunding me the difference of what I didn't use but had paid for, they charged me again for the amount I used and said the original charge would "drop off" , which it never did. So I was charged again, with no type of receipt. This is just fraudulent and now I have to get my l

I had an excellent experience at enterprise verona. The agent met me at the collision repair shop when I said I would be there. The rental car was clean and drove well. The agent was also very nice and accommodating and was able to secure the kind of vehicle I wanted. I was also able to leave the car at the repair shop when my own car was ready. It was a seamless experience.

From the moment I arrived, the customer service was unprofessional and passive-aggressive, which set a negative tone for the entire experience. I have rented from multiple Enterprise locations monthly for the past few years and have never been as disappointed as I was with this one. Despite having a reservation made several weeks in advance, I was informed upon arrival that there were no vehicles available for me, although they had called the day before to confirm in which I have and yet still resulted in an unavailable vehicle. After waiting for over half an hour, I was taken to another location and provided with a vehicle that was clearly not properly prepared. The car smelled strongly of cigarette smoke, had no windshield washer fluid, and still contained trash from a previous customer.

I had such a great experience at the Verona Enterprise branch. Jessica was incredibly helpful and went above and beyond to make the whole process smooth and pleasant. The entire team here is a joy to work with, professional, friendly, and attentive. Even though this branch is a little out of the way for me, I would gladly drive here again because the service is unbelievable. I had forgotten two checks in the car and they quickly called me and had everything ready, which shows their attention to detail and genuine care. Thank you again, especially to Jessica, for the outstanding service. I will definitely be back here for all my future rental needs.