Enterprise Rent-A-Car

I am writing to share feedback regarding my recent rental experience with Enterprise. There were a few concerns with this rental experience that I wanted to note for awareness and improvement. Prior to my rental, I attempted to call the location for two days to request a pickup. Unfortunately, I was never able to reach anyone by phone despite multiple attempts. This made it difficult to plan ahead and was frustrating as a customer. Additionally, the vehicle I received was extremely dirty on the exterior and covered in salt residue from the recent snowstorm. I was informed that the car wash was frozen, however, I believe there should be a contingency plan in place to ensure vehicles are reasonably clean before being rented to customers. Lastly, the interior of the vehicle had a noticeab

Chelsea provided outstanding customer service and was extremely informative, polite, and professional throughout my entire experience. She took the time to explain everything in detail and made sure I was completely satisfied with my reservation before I left. Upon returning the vehicle, she greeted me promptly, confirmed that I was happy with the vehicle, and asked if I experienced any issues, which truly showed her commitment to excellent service. Her professionalism and courteous manner made the entire process smooth and stress-free. I will definitely return to this location for any future reservations. I hope Enterprise recognizes Chelsea for her exceptional work, as this level of customer service truly builds customer loyalty and encourages repeat business. A. Ford

Only rented the car for 7 hours and was charged $112 for a small car with a doughnut on it instead of a tire. I didn’t feel safe driving at all and wish I could get my money back. Felt totally ripped off ! Customer service was amazing and on time they just didn’t warn me I was not going to have a back tire. The acceleration on the vehicle was also very LOUD Should have at least got a discount since they claim it was no other cars available 🙄 famous line from rental car places. I was very disappointed and did not feel safe and just tried to get my errands done and brought the car back early. Check out was quick and professional the guy didn’t seem to concerned about the doughnut but did apologize. I don’t think I’ll rent again. I’ll just go a different route.

Everyone at Enterprise was extremely polite and helpful. The whole process took me less than 20 minutes to get my vehicle. I came back and switched out to another vehicle In as more comfortable driving and they were understanding and got me a different vehicle quickly. I've used them twice now and each time they were always extremely pleasant. I used the location on Leonardtown Rd near the 7-11 Highly recommended them!!

Yesterday I was hit on my way to work, my very first accident ever. Between my insurance company, tow company, and Enterprise (specifically Patricia), this turned into one of the least stressful experiences ever. Less than 4 hours after being in an accident, they had me in a rental car comparable to my own vehicle and made sure I was entirely satisfied. They even came and picked me up from the collision center where my car was towed. Even though it was relatively busy, Patricia never lost her smile. I know it can be stressful when lines get backed up and people get irritable, but she kept her calm and composure the entire time, making sure to communicate the process the whole way through. She was entirely wonderful and I look forward to speaking with her again when my car is fixed. Thanks