Fairfield Auto Group

Chuck Wood “ hard to forget a name like that” set us up with a sweet 1995 bronco. Awesome man he is. We are not exactly made of money and getting a classic this nice was something we dreamed about. Service was smooth excellent and easy. Everyone was so nice as expected and they took good care of us while being straight forward. Will definitely be going back for a new car down the road. A special thank you to everyone else that helped us while we were there.

*********Buyer Beware!!!!********** Went to Fairfield ford to test drive a Jeep Wrangler Vin:1C4HJXEN1JW296223. Took it it my mechanic for a pre-purchase inspection. When popping the hood my mechanic immediately noticed a rodent nest and the air intake line had been chewed through. My mechanic also noticed an oil leak. I brought the vehicle back, and told them I would buy it if they fixed the issue. I showed my salesperson the rodent damage to the intake, and the response was "is it really that big of a deal?" I reiterated that if they fix the intake hose and the oil leak i would buy. The response was "it has already been through our service department." I asked the salesperson to confirm with the sales manager that they would not service the obvious issues. The salesperson reiterated that

Very poor customer service, buyer beware. Daughter called weeks ago to schedule repairs before her warranty expired because of touch screen not working in her Edge. She informed them that if they waited to long she would be over mileage because of the job she has. They scheduled her 2 weeks out putting her over mileage. Now they want her to pay out of pocket for something that would be covered. Warranty pretty cut and dry according to the service employee well she wouldn't have been 300 miles over if you would had her in weeks ago. Time to start listening to your customers Fairfield Ford.

I recently purchased a new VW Tiguan from Chuck Wood. My experience was seamless from start to finish. Tyler and Tanya were also involved with this sale. All three were friendly, professional and helpful. Customer service was outstanding!! Highly recommend this team!!

Purchased my 2017 ford focus from here in 2019. The sales people are VERY pushy. They hide loan and pricing information from you until the last minute. In terms of service, they will only do the bear minimum. Forget about courtesy. I once got my car repaired there, and they neglected to even check the wiper fluid levels. Word of advice, avoid this dealership. DO NOT BUY FROM HERE.