Family Toyota of Arlington Service and Parts

Fabian was the best service advisor I have ever dealt with! He wanted to make sure I was happy, and went above and beyond to help fix an issue that wasn’t easily fixable. I have always had positive experiences at Family Toyota, but I was so pleased at the customer service I received from Fabian!

I went to have an oil change for my car. It was a smooth process since it was the first time I went there. Their waiting area is spacious and comfortable but it smelled like someone was smoking there. I would suggest to have someone come more often when they are busier to give it a touch up and maybe add some air refresher or add some ventilation to the area. The service was fast as informed by the advisor! I will use their service again, when my vehicle needs it. Thanks!

I had a very disappointing experience today at Eddy’s Toyota. As an international student, I specifically planned my day to come in for maintenance under my Eddy’s Toyota service package, which includes three complimentary services that I was told can be used anytime. I went in for an oil change, as I follow a 5,000-mile oil change interval for safety and vehicle care. However, the staff refused to perform the oil change, stating that their system does not allow it until the car crosses 10,000 miles since the last oil change. They told me that if I wanted it done now, I would have to pay out of pocket. This was confusing because when I contacted Eddy’s Toyota customer care, I was clearly informed that my Toyota Care / service package has no such restriction or deadline, and that I am allow

I am writing to express my deep frustration and concern regarding a serious issue after my recent service. It seems that the engine oil lid was not properly secured after the service, and I have been unknowingly driving the car for 10 days without it. I recently noticed a strange smell coming from the car, but I initially thought it was normal after the service. However, upon checking today, I discovered that the engine oil lid was not in place, which is an unbelievable oversight. This is a highly unprofessional mistake, and I am incredibly upset that such a basic but critical step was missed. I have now brought the car back to the service center, but unfortunately, it is currently closed. I do not feel comfortable driving the car in this condition, as it could potentially have caused da

1.5 hours for an oil change with an appointment is not exactly acceptable. Staff is okay. Definitely going elsewhere. But hey... still better than Vandergriff!