Fashion Square Car Wash & Oil Change

First, let me state I have been going to this place for over 8 years and have NEVER had a problem until now. Today, however, was the first time I used their oil change service that also included a FREE FULL SERVICE car wash. When I asked if this full service car wash did the inside and outside of my car he said "yes." I went inside and before I paid, asked again just to make sure it included the INSIDE and outside of the car. She stated yes. $200 later, apparently I need to pay extra to wipe down my mats now???? Because when I go home I noticed that my indoor/outdoor mats in my jeep wrangler were never touched. So I called up let the girl on the phone know. She said to look at my receipt to make sure it states "full service" because that includes the inside. It did. Then she tells

Recently found out about this spot and was eager to try out their detailing services as I do not own a home which most detailers ask you do to get access to water. Anyways, yesterday, 02/21/26, I went a bit late to my appointment. I asked if it was possible to still do a complete detail as it was 3 hours more or less to closing. They looked at it and said yes, pay inside. Listen my car was messy, I wasn't expecting miracles but I was hoping a better job than this. I noticed at night they didn't vacuum properly in the back, nor did they cleaned most of the exterior. I only showed some of the mess left behind as I do not want to keep searching..too much disappointment. If it wasn't for their amazing pricing and their kindness/customer service during the process, I would be giving this place

I brought my car in on October 19th and ended up with scratches all over the paint. The manager made me pay for another wash just so he could “see the damage,” then only buffed one door and tried to sell me another package for the rest. When the door was buffed, another worker admitted the scratches happened because they didn’t properly remove dirt from the rain the day before. They are essentially admitting fault but refuse to take responsibility. I’ve been a loyal customer for years, but this was extremely rude, unprofessional, and disappointing. Don’t bring your expensive cars here. Thank you for your detailed response. While I appreciate your follow-up and the goodwill offers, I must respectfully disagree with your conclusion. I’ve been a loyal customer for years and have never had

I hadn’t been for his car wash in a couple of years until today and I am so disappointed. I got the Best of the Best wash for $39.99. When I got home I noticed water spots on my hood and windshield and it didn’t look like they wiped down the instrument panel or dashboard of my car at all. I used to get just the basic wash and had no complaints. After waiting over an hour and paying what I paid, I expected better.

Favorite car wash! So quick and efficient. I’ve had the full car wash to the express & I’m always impressed with how thorough my car is cleaned. I had a coffee stain on my seat and the employee quickly got it out with no extra charge. The waiting area inside is clean, well stocked with souvenirs/gifts, beverages and snacks. Not to mention a massage chair! I love the incentive program they have for free, makes it easy to get a Carwash for an affordable price.