Firestone Complete Auto Care

The initial discussion was pleasant and the work was done quickly. The pricing as competitive, however the tff called later and advised additional work not mentioned initially. Further y vehicle has a feature that required a more specialized alignment at additional cost. I thought this should have been discussed in the beginning.

Great Service Staff was very helpful and friendly would highly recommend coming here for your vehicle needs. The new tires are great

Purchased new tires and alignment along with a few other additions during their tire promo that included windshield wipers. Was told at the day of purchase (Dylan) they weren't sure how to apply the free pair of windshield wipers and had to wait until the next day for the Aberdeen, MD. manager (James) to approve. I called prior to let them know I was stopping over to pick them up. Upon arrival, was given the run around saying first that it wasn't their initial recommendation to be replaced so I wasn't eligible. Then was told that I did not request the wipers on the day of purchase which I did. Then was told the wipers were not in stock and had to be ordered when told the previous day there were plenty in stock. Then was told that I would be charged for installation. Received a constant run

I was eternally grateful to Vanessa and Dylan and the staff at the Aberdeen Firestone for squeezing me in short notice and taking care of my car. After being totally frustrated with the ineptness of NTB, it was refreshing to deal with a store that was professional and that provided me with good quality customer service. Four Alenzas, an alignment, and a vehicle inspection. And I feel like I have a good set of tires on my vehicle. I took them for a spin on the beltway and they drove nicely. Again, thanks to this store and staff for their quality service and professionalism.

We took our car in on September 24 to check the electrical work and have an inspection done. They told us they couldn't fix the original problem (the screen on my dashboard was frozen), but upon inspection found my car needed a tune-up and some other things. On the report/invoice they gave me, it also stated that my battery was in good condition. The following day I took my car to the dealership (recommended by Firestone because they couldnt solve the problem) to see if they could figure out the original problem. After dropping it off, the dealership told me that carbon was found on my fuel injectors and that the main problem was my battery. Apparently it was the original battery in a 6 year old vehicle, and corrosion was found on the battery terminals. I was confused about these proble