Firestone Complete Auto Care

Katie & Angela are the best to work with only place I allow to get my car worked on. Very communicative and very honest. I drive about 30 miles passing other service centers to always work with them !!!

The way the place does business is ridiculous! Dropped my car off yesterday for an 8am APPOINTMENT and the lady at the front desk told me it would take about an hour and 30 minutes to do a diagnostic test so I decided to leave it. 4 hours later I hadn’t heard a word so I called to follow up and was told that the mechanic was tied up with another vehicle and he’ll get to mine in about 10 minutes. I was in no rush as I have another vehicle to drive but they didn’t call me back until after 5pm… 5pm!!!! Just to tell me that they were able to fix the issues. What was the point in even having an appointment if it literally took a whole shift to do absolutely NOTHING!! At this point I told them I’d pick the car up in the morning due to having to be to work soon. Next day I get here as soon as the

They got me in towards the end of the day to plug a flat tire when other businesses on West St turned me away, despite them definitely being busy and only having one technician working. This tearful pregnant girl couldn’t be more thankful for Katie and the technician, who I think I heard her call Jordan. Great service for a great price and will definitely return for any future car needs

The manager Katie is the best. My thermostat went bad and she slid me in on Saturday during a busy time and got me in and out in a good time. If I was going to start a auto repair business she would be my general manager Number 1 draft choice. Firestone in Annapolis is the best because of Katie the manager and the service.

I have been to several Firestone locations, I will say this location is one of the best ones. Ms. Katie and Ms. Angela are amazing they have helped me every time. 10/10 customer service! Ms. Katie was VERY helpful with my recent service and made sure everything was well taken care of. 12/29 - I came in this morning at 7am and was out by 8am. Ms Angela and the service guys were great and quick!