Firestone Complete Auto Care

Great service. Quick in and out. Dan is the best. Michael was very helpful. Thanks guys Went in for an alignment on a Tesla that was pulling very hard to right. I did not have my hard key with me and these guys still helped me out. Didn’t make a big deal out of it. They got the alignment perfect. I have expensive after market wheels, I explained I was concerned about scratching the rims. Dan walked around the vehicle with me and assured me they’ll take great care. After the car was done I walked around the entire vehicle, not one scratch. Amazing job! I have had nightmare situations at other shops these guys took excellent care of me on the first try and they were amazingly quick. If you want great service bring your car over to the apex location.

Mechanic is ASE certified for my F250 and the mechanical services provided have been outstanding. Also, this location has the best customer service team of any auto repair, service, tires, etc., that I have been to. Most recently they took my vehicle in after a highway breakdown and were able to fix the issue within 24 hrs. The cost of the repairs were fair and I feel I got what I paid for; good value for money to keep this old truck on the road.

A week before my vehicle inspection was due, I took a chance and called Firestone in Apex (Williams Street) location to see if they could fit me in. It was a Sunday, so I expected to have to make an appointment for early in the week. To my surprise, they fit me in the same day. Upon my arrival, I was immediately greeted by Mike (Auto Care Advisor). He took my information and got my car in quickly. The technician performing inspections that day was about to head to lunch when my vehicle was brough in. Without being asked, he pushed back his lunch time to take care of my inspection. Will, the other Auto Care Advisor present that day, spoke to me after my inspection had been completed. He thanked me for my business, noted a few areas I needed to consider addressing regarding my vehicle in the

I am a long time customer of this particular Firestone location (1401 E Williams St / Lufkin Rd). In addition to the oil change, tire rotation and alignment (I have lifetime alignment), the shop reminded me about spark plug replacement and additional service previously recommended. Although I was hesitant due to budgetary constraints, Justin was able to work some magic and get my entire service down to an affordable price! I appreciate when advisors have the care and flexibility to get you back on the road safely WITH a great price. Thanks Justin!!

Came in today for an oil change and NC inspection and had a great experience. All of the employees were super nice, charismatic, and honest. Justin, who scheduled my appointment, also helped me out today and answered all of my questions. I am usually very skeptical when it comes to car services because I worry about being scammed, but they made the whole process comfortable and transparent. They did a great job and I would definitely come back.