Firestone Complete Auto Care

I went there to change car battery, which was higher than other places at least $20. + $35 labor which is free in places like Autozone since it is easy install for my car. But for convenience and professionalism I used to with Firestone I did not mind. But I asked for my tires pressure checked and I was told it’s ok and I have to drive my car to clear the notification which I did and the notification didn’t clear as it was clear my tire was a little flat so I had to drive more than 10 gas station to do it myself anyway. what a wasted time, effort and money. Next time may I need to do better shopping around before I go there.

I would have left this review in real time, but life gets busy. Still, I’m so disappointed in the service I received from Firestone that I felt I had to write this. I went to the Bloomfield location for brakes, and an employee gave me a discount that the manager approved. I paid the remaining balance with no issue. Not long after, my brakes started squeaking every time I stopped. I brought the car back, and they brushed me off, saying they couldn’t duplicate the noise. I left, but the squeaking continued. I returned again, and this time they said they heard a slight noise. Instead of addressing the brakes under warranty, they gave me a quote for almost $4,000 worth of other repairs and insisted the noise was coming from the calipers. Before jumping into other repairs, I asked them to rep

Great experience. All staff were friendly and knowledgeable specifically Andrew and Ethan. Full transparency about costs and car work needed without any attempt at up-charging. Very efficient and quick as well.

I've been going to this location for years and while it can get busy at times, the staff is thorough, knowledgeable and they do their best to help their customers get the best bang for their buck. From my 20yr old Honda needing everything to my new BMW needing a tire valve pin, they always fit me in, set realistic expectations upfront and get me back on the road same day.

Had a tire problem early Sunday morning when everything else was closed. They were able to diagnose the problem and get me back on the road quickly. Incredible customer service! Thank you so much for your help on a very cold morning!