Firestone Complete Auto Care

I want to take a moment to recognize David and the team at the Fairview location in Boise for their professionalism and outstanding customer service. After a very disappointing experience at the Broadway store, I scheduled an appointment with David at the Fairview location. From the moment I arrived, the experience was completely different. They got me in right on time, were courteous and professional, and most importantly, they did exactly what they said they would do. The work included installing TPMS rebuild kits and performing a lifetime alignment. I had previously been told at another location that this type of service could take two to three hours or longer. David and his team completed everything correctly in about an hour and twenty minutes. The alignment was done properly, the T

One of the worst customer service experiences we've ever had. We had made 3 appointments with Firestone to install new tires. Each time, we'd either called or show up only to be told that we didn't have an appointment, despite my husband showing them confirmation emails and texts. The person he dealt with was super rude when he'd called and acted like it wasn't his problem. We later found out that person is the store manager. Finally, we have a 3rd appointment and my husband runs by there the day before to confirm that they have the tires (ordered on tirerack.com and shipped to Firestone for install) and that he has an appointment for 9am the next morning. Someone at the shop confirmed both. When we showed up the next morning to drop the truck off, the store manager was incredibly rude,

I scheduled an appointment at Firestone specifically to have the front brake pads and rotors replaced. Without my instructions, the shop performed a complete vehicle inspection that I did not request. Afterward, I was told my car supposedly needed nearly $4,700 in additional repairs, including “cracked control arms” that were said to be causing shaking when braking. While returning my car, a staff member drove it over the parking curb, scratching the front fender underneath. I witnessed this and immediately brought it to their attention. I left without any work being done and later had an independent mechanic inspect the car. The front rotors were warped, which was the true cause of the shaking, and once replaced, the issue was completely resolved. The control arms showed no signs of cra

Thank you so much for fitting us into your busy schedule. Got us a new alternator installed so we could get back home. Great place for auto repair. Great service too.

Love this place! Mack is Great!! He made me feel comfortable coming to this new location. Very professional & kind :) I have been with Firestone for many many years and would not consider another place. They have always been honest and have worked me in every single time through out all these years. David at the front desk was so very helpful as well. All the guys in the garage were hard at work & did a great job! Thank you all for everything & taking good care of me! these guys need that raise heehee