Firestone Complete Auto Care

this is third time using firestone in past 2 months. I am very pleased with the service and work done. I have a Chevy Mailbu ,a Vw Atlas and a ChevyEquinox , all had tires replaced mounted and balanced. All done on a timely manner at a great price. Shawn Maciel the Service manager was great, friendly ,answered all my concerns . Fit me in and work was done timely and now 2 months later all good ,no issues. store was clean , mechanic was friendly , overall I am very pleased. Will be doing basic car repairs at this firestone. bill from braintree

I went to Firestone for a routine oil change and a complete vehicle inspection. After I left, my car’s maintenance alert was still on, which immediately made me question whether everything was actually done. I also never received the usual inspection report email. When I called, I was told the inspection wasn’t performed. That’s extremely concerning. If I paid for an oil change and a full inspection, I expect both services to be completed and documented. Otherwise, what did I pay for? I understand mistakes happen, but in auto service, small oversights can cost customers thousands of dollars. If basic steps like completing an inspection or resetting maintenance reminders are missed, it makes it hard to trust the shop with bigger repairs. The proposed solution was to redo the inspection — a

The staff was courteous and professional. They explained to me that were people ahead of me and that they will get to my truck as soon as possible. They changed my oil, checked me out and gave me my truck keys. I was out of there within 2 hours.

The gentlemen at this shop are so personable and make sure you’re taken care of. Explaining things in detail and also being very thorough. Will definitely come here again !

This was my third visit to Firestone. Unfortunately my alignment didn't come out good the first time, nor the second attempt (different location) to fix it. Finally, after taking it to this location, I was told by Shawn he'd do everything he could to get it properly aligned. It turned out that a sensor reset he performed on my steering mechanism, and an alignment, put my car the way I knew it was supposed to ride. It's as smooth as ever, and I'm so happy Firestone didn't give me any issues during all my visits. Shawn is a spectacular tech, and an asset to this company. He made me feel welcomed, acknowledged the issue, recommended a plausible fix, and performed the repair in a matter of 20 minutes.