Firestone Complete Auto Care

Purchased four Bridgestone tires from this business. Normally went to the Silverdale store however seems management/staff changed there and got a negative experience. Way better at the Bremerton store. Definitely recommend Zach to be your advisor & Aaron for your technician.

I always bring my car to the Bremerton Wheaton way location. Michael goes above and beyond at the front providing great customer service. My car is always taken care of and I get a fair a reasonable price. This team always works with me to make sure I’m getting what my car needs at times I can afford it and also helps me plan for the future car maintenance I will need. I trust them and I appreciate the service I receive.

I needed coolant pressure test to determine why the coolant levels were low, and the team at Firestone was able to determine the radiator cap needed to be replaced and they also identified the source of the ongoing oil leak. They were able to get me in same day to address the issues and also provided an oil change, tested the battery, and initiated the brake fluid exchange. Thrilled to have gotten such great service and so immediately. Grateful they took care of me so well.

Went for tire rotation. No charge since bought my tires here. The service reps are nice and seem very helpful. Dropped my car off for a tire rotation but it didn't get done until 2 days after my appointment - not sure what happened but it's my only complaint.

Took my car here because the break caliper froze up in the front. I immediately realized it and had it towed here, the closest shop to my house. They stated that I would need all new breaks, stating that both the calipers in the front AND Back had frozen up. They also stated that I needed an entirely new suspension system (saying all of my tire rods were bent). They even stated I needed new struts even though they had just been replaced 7 months ago. They gave me an $8300 quote. They would not even given show me an inspection video. I ended up towing the car to a dealership from here and paid $1,000 for front breaks. They stated my suspension was totally fine and there was nothing wrong with my back breaks. This is a horrible business. The fact that they would tell me that I needed $7300